Gianna Bec Ferrer
San Pablo City
Summary
Results-driven recruitment professional with a strong background in candidate assessment and engagement. Known for analytical thinking and teamwork, successfully managing full-cycle recruitment and enhancing sourcing efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Recruitment Specialist
National Vision Inc.
Remote
02.2023 - Current
- Streamlined recruitment processes to enhance candidate sourcing efficiency.
- Collaborated with hiring managers to identify staffing needs and develop job descriptions.
- Utilized applicant tracking systems for managing candidate pipelines and tracking progress.
- Conducted initial interviews to assess candidate qualifications and cultural fit.
- Manage full-cycle recruitment for optometry and healthcare-related roles
- Source, screen, and engage candidates through multiple platforms
- Maintain strong candidate pipelines for high-demand locations
- Support continuous improvement in recruitment workflows and candidate experience
Impression Center (Recruitment Operations)
Cielo Talent Inc.
Remote
10.2021 - Current
- Supported recruitment operations in a high-volume hiring environment
- Conducted candidate outreach, screening, and scheduling
- Ensured accurate tracking of candidate progress in ATS systems
- Delivered timely communication to candidates and stakeholders
Production Team Leader / Conference Administrator
Intrado
Makati City, Metro Manila, Philippines
03.2016 - 12.2020
- Oversaw daily production operations, ensuring adherence to quality standards and timely delivery.
- Led team training initiatives to enhance skills and improve overall productivity.
- Implemented process improvements that streamlined workflow and reduced waste.
- Coordinated cross-functional communication between departments to achieve operational goals.
- Supervised production team operations and ensured workflow efficiency
- Led training and onboarding of new team members
- Coordinated virtual conferences and managed event logistics
- Maintained quality standards and operational accuracy
Technical Support Representative
Alorica
Lipa City, Province Of Batangas, Philippines
05.2015 - 10.2015
- Provided technical support to customers via phone, email, and chat, ensuring timely issue resolution.
- Diagnosed hardware and software issues using troubleshooting tools and techniques, enhancing user experience.
- Documented customer interactions in CRM systems, maintaining accurate records for future reference.
- Collaborated with cross-functional teams to escalate complex issues and implement effective solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
Coffee Master / Learning Coach / Barista
Starbucks
Makati City, Metro Manila, Philippines
05.2007 - 03.2010
- Led coffee education sessions for partners, enhancing product knowledge and customer engagement.
- Developed and implemented training programs to elevate team performance in coffee preparation techniques.
- Curated seasonal beverage offerings, driving customer interest and increasing sales through innovative recipes.
- Monitored quality control measures, ensuring consistency and excellence in coffee brewing processes.
- Mentored new partners on espresso machine operation and maintenance, fostering a culture of learning and support.
- Conducted regular inventory assessments, optimizing stock levels to meet customer demand without surplus waste.
- Developed strong rapport with regular clientele, fostering loyalty and promoting repeat business.
- Ensured optimal freshness of coffee beans by strictly adhering to storage guidelines and rotating stock as needed.
- Assisted management in developing seasonal promotions and special events that celebrated the diverse world of specialty coffee.
- Enhanced customer satisfaction by consistently providing top-quality coffee beverages and personalized service.
Education
Psychology
Canossa College
San Pablo City, Province Of Laguna, Philippines04-2006
Skills
- Resume screening
- Candidate sourcing
- Talent acquisition
- Recruitment marketing
- Candidate assessment
- Hiring strategy
- Applicant tracking systems
- Job posting optimization
- Passive candidate engagement
- Candidate pipeline development
- Recruitment and hiring
- Analytical and critical thinking
- Database maintenance
- Talent management
- Recruitment
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Recruitment Specialist
National Vision Inc.
02.2023 - Current
Impression Center (Recruitment Operations)
Cielo Talent Inc.
10.2021 - Current
Production Team Leader / Conference Administrator
Intrado
03.2016 - 12.2020
Technical Support Representative
Alorica
05.2015 - 10.2015
Coffee Master / Learning Coach / Barista
Starbucks
05.2007 - 03.2010
Psychology
Canossa College