Gian Joseph Marigmen
Lapu Lapu
Summary
Dedicated Customer Service Representative skilled in building sustainable relationships with clients and ensuring satisfaction. Manages customer interactions with accuracy, providing timely solutions and support. Adapts to diverse customer needs while maintaining communication protocols and guidelines.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sr Analyst III Business Process Transaction
DXC Technology
Cebu, Central Visayas
03.2025 - 08.2026
- Process Execution: Perform daily business process transactions with a high focus on accuracy and quality compliance.
- Problem Solving: Identify operational bottlenecks and help implement solutions.
- Collaboration: Work alongside team members, senior analysts, and managers to meet performance goals.
- Documentation: Keep process guidelines updated and adhere to quality standards.
Customer Service Representative
Foundever
Cebu, Central Visayas
07.2021 - 11.2024
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education
Bachelor of Science - Financial Management
University of Cebu Lapu Lapu and Mandaue
cebu, Central Visayas, Philippines03.2020
Skills
- Customer support experience
- Client Service Representative
- Customer orientation
- Adaptability
- Communication skills
- Presentation skills
- Multi-tasking
- Prioritization
- Time management
Certification
- FINRA State Securities Law Exam
- Series 63 - Uniform Securities Agent State Law Examination
- FINRA - General Industry/Products Exam
- Series 7TO - General Securities Representative Examination
- SIE - Securities Industry Essentials Examination
Timeline
Sr Analyst III Business Process Transaction
DXC Technology
03.2025 - 08.2026
Customer Service Representative
Foundever
07.2021 - 11.2024
Bachelor of Science - Financial Management
University of Cebu Lapu Lapu and Mandaue