Hi, I’m
Giani Faye Gapasin
Taguig City,00
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
6
years of professional experience
Work History
Coffee Master's Inc, Seattle's Best Coffee
Shift Manager
03.2022 - 07.2024
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Seattle's Best Coffee
Barista
01.2019 - 03.2022
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Army Navy Burger + Burritos
Management Trainee
07.2018 - 01.2019
Job overview
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Privato Hotel
Human Resource Intern
03.2018 - 05.2018
Job overview
- Provides clerical support to the HR team by giving them relevant data they need.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
Education
Global City Innovative College
Bachelor's Degree from Hospitality Management
06.2018
The Fisher Valley College
High School Diploma
01.2010
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Energetic and enthusiastic
- Mentoring and coaching
- Quality assurance
- Staff development
Timeline
Shift Manager
Coffee Master's Inc, Seattle's Best Coffee
03.2022 - 07.2024
Barista
Seattle's Best Coffee
01.2019 - 03.2022
Management Trainee
Army Navy Burger + Burritos
07.2018 - 01.2019
Human Resource Intern
Privato Hotel
03.2018 - 05.2018
The Fisher Valley College
High School Diploma
Global City Innovative College
Bachelor's Degree from Hospitality Management
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