Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Giane Karla Pintado

Giane Karla Pintado

Velebitska 27 Ulica, Split

Summary

Dedicated and detail-oriented professional with extensive experience in hospitality, Proven ability to enhance cleanliness ratings through effective bathroom and kitchen cleaning practices. Skilled in proper chemical usage and adept at fostering teamwork, ensuring guest satisfaction through attentive service and proactive problem-solving.

Diligent with strong background in maintaining cleanliness and organizing spaces efficiently. Proven track record of supporting hygiene standards and enhancing guest satisfaction through meticulous cleaning practices.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Housekeeping Cleaner / Hotel Room Attendant

RADISSON BLU RESORT & SPA, Split Croatia
01.2024 - Current
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
  • Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
  • Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Waitress and Barista

MARMONT HOTEL / DALMATIAN LUXURY HOTELS AND VILLAS
05.2022 - 10.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Bartender and Waitress

HERITAGE HOTEL KING KREŠIMIR
04.2019 - 10.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Food and Beverage Cashier

JAEU BISTRO AND RAMEN BAR
02.2018 - 03.2018
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
  • Operated and sanitized kitchen and food preparation equipment.
  • Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
  • Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
  • Engaged customers to help create superior food and beverage experience.
  • Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.

Waitress

UNIQUE HOSPITALITY DOHA QATAR
02.2017 - 08.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Line Cook

CLASSIC BURGER , Philippines
01.2015 - 01.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Education

Hotel And Restuarant Management - Entrepreneurship

University of Perpetual Help System
Binan, Province Of Laguna, Philippines
04-2012

Skills

  • Kitchen cleaning
  • Waste disposal
  • Proper chemical usage
  • Safe food handling practices
  • Menu development creativity
  • Continuous learning mindset
  • Inventory management Know-how
  • Japanese cuisine
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Hospitality background
  • Dusting techniques
  • Bathroom cleaning

Accomplishments

  • Cleaned and replenished supplies for to rooms per shift.
  • Resolved product issue through consumer testing.
  • Memorized ingredients and recipes for specialty drinks.
  • Redesigned coffee menu for improved readability.
  • Served individually made coffee drinks to over customers daily.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Languages

English
Croatian

Timeline

Housekeeping Cleaner / Hotel Room Attendant

RADISSON BLU RESORT & SPA, Split Croatia
01.2024 - Current

Waitress and Barista

MARMONT HOTEL / DALMATIAN LUXURY HOTELS AND VILLAS
05.2022 - 10.2024

Bartender and Waitress

HERITAGE HOTEL KING KREŠIMIR
04.2019 - 10.2019

Food and Beverage Cashier

JAEU BISTRO AND RAMEN BAR
02.2018 - 03.2018

Waitress

UNIQUE HOSPITALITY DOHA QATAR
02.2017 - 08.2017

Line Cook

CLASSIC BURGER , Philippines
01.2015 - 01.2017

Hotel And Restuarant Management - Entrepreneurship

University of Perpetual Help System

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Giane Karla Pintado