Summary
Overview
Work History
Education
Skills
Telemedicine
Accomplishments
Certification
Timeline
Hi, I’m

Giancarlo M. Era

Internal Medicine Residency
Pag-asa Rd., Alijis, Bacolod City, Province Of Negros Occidental
Giancarlo M. Era

Summary

Proven healthcare professional with a strong background in General Medicine at Pastrana Medical Clinic, showcasing emergency readiness and telemedicine capabilities. Excelled in customer service roles, notably with JPMorgan Chase & Co., enhancing customer engagement through innovative solutions. Demonstrates exceptional problem-solving skills and a commitment to improving patient and customer outcomes.

Overview

12
years of professional experience
11
Certificates
4
Languages

Work History

Pastrana Medical Clinic

General Medicine
05.2024 - 06.2024

Job overview

Handling adult and pediatric Consultation (Non-emergent Cases), Routine Wellness Check-up, Medical Certificate, Fit To Work Certificate, Fit To Travel Certificate, Fit For School/ Internship Certificate, Laboratory Request & Interpretation, New Prescriptions, and Prescription Refills

JPMorgan Chase & Co.

Consumer and Community Banking Associate

Job overview

· Growing and deepening engaging relationships by engaging customers with products and services they love and expanding company's distribution.

· Leveraging data and technology to drive speed to market and deliver customer value.

· Protecting our customers and the firm through a strong risk and controls environment.

· Delivering financial performance consistently best-in-class.

Convergys

Customer Service Associate
06.2014 - 01.2016

Job overview

  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Solved problems with products and services by providing customers with technical support.

Teleperformance

Customer Service Representative
10.2012 - 04.2014

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

USLS English For Global Communication

English Tutor
01.2012 - 04.2013

Job overview

  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Implemented creative teaching strategies like role-playing conversations or using multimedia resources, resulting in increased student interest in the subject matter.

Education

Iloilo Doctors' College of Medicine
Infante St, Molo, Iloilo City

M.D. from Doctor of Medicine
04.2001

University Overview

  • Member of VolCorps Public Health Committee of the Association of Philippine Medical Colleges – Student Network, 2021 to 2022.
  • First Year Class President of Iloilo Doctors' College of Medicine Student Council.
  • Completed Coursework: Co-Founder of "OPUS: Oplan Patyon kag Untatan ang Sigarilyo"– IDCM, 2019 – Present. Pilot Barangay: Brgy. East Timawa In Partnership with ICAST and Iloilo Local Government Unit

University of St. La Salle
La Salle Avenue, Bacolod City

Bachelor of Science from Nursing
04.2001

University Overview

  • Second Year Batch Representative, University of St. La Salle-College of Nursing Student Council 2009 -2010
  • Member of Nursing Red Squad, 2009 to 2011

St. Joseph School- La Salle
Fr. Gratian Murray AFSC Street, Bacolod City

High School Diploma
04.2001

University Overview

  • Member of Glee Club, 2007 to 2008

Megumi Academy
105 St, Greenplains Subd, Bacolod City

Primary Education
04.2001

Skills

Medical History Taking

Telemedicine

https://seriousmd.com/doc/giancarlo-era


https://thefilipinodoctor.com/doctor/giancarlo-era

Accomplishments

  • THE FUTURE INTERNIST AWARD/ The Best IM Intern for Batch Sinag, Iloilo Mission Hospital, Post Graduate Interns 2022-2023
  • PHILIPPINE PHYSICIAN LICENSURE EXAM PASSER, PLE April 2024
  • PHILIPPINE NURSES LICENSURE EXAM PASSER, PNLE June 2009

Certification

"TECH-RELATED NECK, SHOULDER AND HAND PAIN" Seminar, QUIRINO MEMORIAL MEDICAL CENTER Department of Rehabilitation Medicine

Timeline

"TECH-RELATED NECK, SHOULDER AND HAND PAIN" Seminar, QUIRINO MEMORIAL MEDICAL CENTER Department of Rehabilitation Medicine

11-2024

A Primary Care Guide on Mechanical Low Back Pain, MIMS Education

06-2024

General Medicine

Pastrana Medical Clinic
05.2024 - 06.2024

New Guidelines on Nausea and Vomiting in Pregnancy: A Simplified Approach, University of the Philippines College of Medicine in cooperation with the University of the Philippines Medical Alumni Society UPMAS

10-2022

Basic Pediatric ECG Interpretation, Philippine Pediatric Society Western Visayas Chapter

04-2022

MUSIKAmustahan “Mental Health Challenges: How to Cope in the Real World”, UPSA Alumni Foundation, Inc.

11-2021

Sepsis Awareness: “Nosocomial Infection in the ICU” and “Local Sepsis Guidelines: Highlights & Challenges”, Delex Pharma International

09-2021

Chronic Pain: A Gynecologists Perspective, Cromwell Hospital, London, UK

08-2021

An Update on Acute Coronary Syndrome (ACS), Cromwell Hospital, London, UK

08-2021

The Early Diagnosis of Mouth Cancer, Cromwell Hospital, London, UK

07-2021

Physio Webinars: Joint Replacement, MSK Waiting Times & How We Can Help, Cromwell Hospital, London, UK

07-2021

26Th International Society of Cardiovascular Pharmacotherapy International Society of Cardiovascular Pharmacotherapy; Singapore Cardiac Society

07-2021

Customer Service Associate

Convergys
06.2014 - 01.2016

Customer Service Representative

Teleperformance
10.2012 - 04.2014

English Tutor

USLS English For Global Communication
01.2012 - 04.2013

Iloilo Doctors' College of Medicine

M.D. from Doctor of Medicine
04.2001

University of St. La Salle

Bachelor of Science from Nursing
04.2001

St. Joseph School- La Salle

High School Diploma
04.2001

Megumi Academy

Primary Education
04.2001

Consumer and Community Banking Associate

JPMorgan Chase & Co.
Giancarlo M. EraInternal Medicine Residency