Gian Carlo Rarangol
Caloocan City
Summary
Dynamic customer service professional with a proven track record at Telephilippines Inc., recognized for exceptional problem resolution and team collaboration. Skilled in CRM utilization and committed to enhancing customer satisfaction through effective communication and innovative solutions. Achieved high-quality service outcomes, contributing to overall team success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Operations Customer Expert 1
Telephilippines Inc./Teleperformance Fairview Terraces
Quezon
2025.10 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Advisor 1 Customer Service
Concentrix Daksh Services Philippines Corporation
Quezon
2024.04 - 2024.06
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to enhance service delivery processes.
- Utilized CRM software to track customer interactions and feedback.
Education
Some College (No Degree) - Marine Engineering
University of Cebu
Cebu City, Cebu, Philippines 2021.06 - 2023.09
Skills
- Customer service
- Problem resolution
- Team collaboration
- CRM utilization
- Time management
- Written communication
- Problem-solving
- Quality assurance
Languages
Tagalog
First Language
English
Intermediate (B1)
B1
Korean
Beginner (A1)
A1
References
References available upon request.
Timeline
Operations Customer Expert 1
Telephilippines Inc./Teleperformance Fairview Terraces
2025.10 - Current
Advisor 1 Customer Service
Concentrix Daksh Services Philippines Corporation
2024.04 - 2024.06
Some College (No Degree) - Marine Engineering
University of Cebu
2021.06 - 2023.09