Gian Carlo P. Torres

Software Engineer skilled in Software Development Lifecycle (SDLC) with a focus on managing end-to-end test processes to ensure high-quality deliverables. Led cross-functional teams to enhance collaboration and address customer needs using Agile and Waterfall methodologies. Test Analyst delivering comprehensive testing solutions that improve product quality and user satisfaction through effective stakeholder communication and continuous improvement initiatives.

• NRI Australia and New Zealand, Bank of Queensland, 2023-01-01, 2026-12-31, Customer Onboarding, Test Analyst/Sub Test Lead, Responsible for the creation of test cases., Responsible for test execution using qTest and JIRA as tools., Perform mobile testing using browserstack and chrome debug mode and actual device., Responsible for the creation and updating of Automation script using Playwright (Typescript)., Responsible for test execution using Playwright Automation., Participated in Requirements Elicitation and User Story Walkthroughs., Acted as Sub Test Lead on an Agile Team., Participated in PI planning sessions., Customer Onboarding Banking Application., Performs API Testing using Postman.
• NRI Australia and New Zealand, Supplier Lifecycle Management, 2023-01-01, 2024-12-31, NRI Procurement Team, Test Analyst, Participated in Requirement Elicitation Activities., Updated the requirements documents to accurately reflect all the changes on the Supplier Onboarding ServiceNow site., Created Test Scripts from scratch that is used in Product and Regression Testing activities., Performed all the testing activities in ServiceNow test environment., Logged and Reported Testing findings/defects on JIRA.
• ITSPAC, Service Delivery – Specialty Retail and Fuel, 2020-01-01, 2022-12-31, Fuel and Retail Support, Application Support Engineer, Responsible in resolving incidents and problem tickets as reported by the client team., Performs helpdesk and support desk activities for the applications being supported by the project., Provides timely update for the requesters and other concerned parties in the loop., Provides technical documentation in support of all incident/problem resolution activities., Applies client-specific methods and tools for carrying out any support or project deliverables.
• ITSPAC, Work Force Management Testing, 2020-01-01, 2022-12-31, WFM Testing, Test Lead/Team Lead, Manages team consisting of ten (10) resources., Created Test Plan and Test Strategy documents., Developed test scenarios and test scripts ensuring coverage of all possible test scenarios based on identified business processes., Performs Product and Regression Testing., Facilitated UAT Sessions with the business stakeholders.
• Accenture Inc., IQNavigator Operations, Test Lead, Manages defect queue and ensure SLA requirements are met resulting to increased user satisfaction and contributed to overall improvement in service delivery., Performs requirements analysis to tailor IQNavigator configuration according to specifications., Responsible for ensuring high quality of defect fixes that enabled 100% delivery of application requirements., Led UAT sessions with business users to provide guidance and address key issues during execution.
• Accenture Inc., ServiceNow HR Applications, Business Analyst / Test Lead, Led requirements elicitation activities with business users., Analyzed current business processes and mapped to future state process., Developed requirements traceability matrix to ensure end to end requirements management., Created Test Plan and Test Strategy documents., Developed test scenarios and test scripts ensuring coverage of all possible test scenarios based on identified business processes., Facilitated UAT Sessions with the business stakeholders.
• Accenture Inc., ServiceNow Fortification, Business Analyst / Test Lead, Led requirements elicitation activities with business users., Analyzed current business processes and mapped to future state process., Created Test Plan and Test Strategy documents., Developed test scenarios and test scripts ensuring coverage of all possible test scenarios based on identified business processes., Facilitated project test kick off activities with business users and project team., Led daily triage calls with business and development teams to ensure defects are properly monitored and addressed., Prepared and circulated daily test reports to business stakeholders.
• Accenture Inc., IQN EREES Automation, Application Support / Tester, Resolves issues logged daily by users such as Log in issues, Reporting issues, Work Order issues, and Invoicing issues that results to user satisfaction and Improvement on the configuration of IQN Application., Configured IQNavigator front end interface according to the requirements of the business/client., Supported the implementation of approved scope changes, and defect fixes that results to a more consistent and a user-friendly IQN-EREES application., Developed effective testing documentations such as Test scenarios and Test Scripts that covers all possible scenarios that are used for product and regression testing phases., Facilitated UAT Sessions with the business users.

• Avanade Scrum Developer (2013)