GIAN CARLA O. PLAZA
San Jose Calamba City
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST 1
Asalus Corporation-Intellicare
3F Marchi Builders Building, Checkpoint Brgy. Paciano, Calamba City, Laguna 4027
09.2022 - Current
- Problem Solving: Investigating and resolving customer complaints or concerns efficiently
- Collaboration: Coordinating with teams or other departments to make sure approvals align with organizational goals
- Patient Care: Ensuring patients receive quality treatment and support tailored to their needs
- Answering Calls Promptly: Ensuring that calls are attended to quickly and professionally
Claims and Arbitration Staff
J&T Express INC.
Calamba City, Laguna
04.2019 - 03.2021
- Evaluate information from documents such as claims application
- Gathered all document and Conduct proper investigation
- Facilitate communication between disputant to guide parties toward mutual agreement
Central Registration Area
Healthserv Los Baños Medical Center
Batong Malake Los Baños, Laguna
06.2017 - 04.2018
- Handling Customer Inquiries: Answering calls, emails, or messages to assist with customers' questions or concerns
- Assisting outpatient HMO Approval
- Gathering patient information by collecting information from interacting with registration area
- Assisting patient for admission
Assistant Coordinator
PHILIPPINE SEVEN CORPORATION
Calamba City
01.2014 - 05.2017
Front Desk Receptionist
HONDA CARS PHIL. INC.
Sta.Rosa, Laguna
11.2012 - 10.2013
Education
Bachelor of Arts - Psychology
Laguna College of Business and Arts
Calamba City, Laguna04.2013
Skills
- Communication: Clear, professional, and empathetic interaction with customers
- Problem-Solving: Skilled at diagnosing issues and providing effective solutions
- Adaptability: Adjusting quickly to new tools, systems, and client needs
- Call Handling: Skillful operation of phone systems, including using call scripts and managing call queues
Timeline
CUSTOMER SERVICE SPECIALIST 1
Asalus Corporation-Intellicare
09.2022 - Current
Claims and Arbitration Staff
J&T Express INC.
04.2019 - 03.2021
Central Registration Area
Healthserv Los Baños Medical Center
06.2017 - 04.2018
Assistant Coordinator
PHILIPPINE SEVEN CORPORATION
01.2014 - 05.2017
Front Desk Receptionist
HONDA CARS PHIL. INC.
11.2012 - 10.2013
Bachelor of Arts - Psychology
Laguna College of Business and Arts