Gia Balbarona

-Reviews and processes consumer refund requests accurately and efficiently.

-Monitors and follows up on order-related issues to ensure timely resolution and customer satisfaction.

-Coordinates with courier partners through email regarding order status, delivery concerns, and tracer investigations.

-Investigates and resolves customer concerns efficiently and going the extra mile to provide satisfactory solutions and ensure a positive customer experience.

-Provides timely and accurate responses while demonstrating empathy, professionalism, and a strong sense of responsibility.

-Handles customer complaints, inquiries, and concerns regarding online, and in-store orders through chat support.

• Checked deliveries during night shifts, ensuring accurate processing and timely dispatch. Coordinated interactions with diverse individuals, consistently meeting time quotas and operational deadlines to support team objectives. Managed multiple tasks under pressure while maintaining high accuracy and efficiency in a fast-paced environment.