Gia Amaquin
Digos, Province of Davao del Sur
Summary
Dynamic and results-oriented professional with extensive experience at VXI Global Holdings, specializing in employee training and customer service excellence. Leveraged expertise in classroom management and exceptional communication to enhance learning outcomes and customer satisfaction. Proven leadership in mentoring teams towards achieving and exceeding targets, demonstrating adaptability and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Associate Trainer
VXI Global Holdings
06.2024 - 12.2024
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Trained up to 25 new employees per month on company procedures.
- Conducted post-training assessments to measure success and identify areas for improvement in future sessions.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring relevance of training content.
Customer Sales Representative
VXI Global Holdings
03.2024 - 06.2024
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions and orders.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Subject Matter Expert
VXI Global Holdings
12.2021 - 02.2024
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Conducted in-depth research to stay ahead of industry trends, ensuring company's solutions remained competitive.
- Boosted team morale and productivity through effective leadership and clear communication.
- Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Representative
VXI Global Holdings
09.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
Customer Sales and Service Agent
VXI Global Holdings
11.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Care Representative
VXI Global Holdings
11.2018 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
Education
No Degree - B.A. Major in Marketing Management.
University of Mindanao
Davao City, Province Of Davao Del Sur, PhilippinesSkills
- Classroom management
- Documentation skills
- Motivation
- New employee training
- Assessment creation
- Excellent communication
- Active listening
- Adaptability and flexibility
- Relationship building
- Leadership development
- Coaching and development
- Professionalism
Singing
I love singing in karaoke during my free time, but am not a good singer.
Timeline
Associate Trainer
VXI Global Holdings
06.2024 - 12.2024
Customer Sales Representative
VXI Global Holdings
03.2024 - 06.2024
Subject Matter Expert
VXI Global Holdings
12.2021 - 02.2024
Customer Service Representative
VXI Global Holdings
09.2021 - 12.2021
Customer Sales and Service Agent
VXI Global Holdings
11.2020 - 08.2021
Customer Care Representative
VXI Global Holdings
11.2018 - 02.2020
No Degree - B.A. Major in Marketing Management.
University of Mindanao
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