Ghia Cano
Sales And Marketing Professional
Bacoor, Cavite
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Sales and Marketing Professional
EcoBreeze Solutions Inc.
01.2024 - Current
- Delivered polished and informative presentations to highlight products and close consistent sales.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Increased sales and customer satisfaction through personalized servicing.
- Negotiated contracts with clients and developed relationships with key personnel.
- Used customer insights to develop innovative sales strategies to increase sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Lead Rental Sales Agent
G&S Transport Corp. (Avis Rent-A-CAr)
12.2015 - 02.2017
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Implemented rental asset processes and cleanliness standards.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Worked effectively in fast-paced environments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Rental Sales Agent
G&S Transport Corporation (Avis Rent-a-Car)
02.2013 - 11.2014
- Frontline for the transportation of the guest of the hote.
- Knows how to handle customer service
- Prepare and close Daily Business Report
- Placed sales calls and handled sales for incoming customer calls.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Education
Bachelor of Science - Travel And Tourism Management
St. Paul University Manila
Malate, Manila 04.2001 -
Skills
Point of Sale Operation
Contract Negotiation
Transportation Information
Upselling Proficiency
Telephone Reservations
Phone Etiquette
Cancellations
Rental Market
Reservations
Rental Agreement
Payment Processing
Guest Inquiries
Product Knowledge
Data Entry
Document Management
Sales Development
Product Sales
Customer Needs Assessment
Problem-Solving
Customer Service
Sales Expertise
Verbal/Written Communication
Electrical Panel boards
Product Development
Computer Literate
MS Office
Department
Sales Department
Timeline
Sales and Marketing Professional
EcoBreeze Solutions Inc.
01.2024 - Current
Lead Rental Sales Agent
G&S Transport Corp. (Avis Rent-A-CAr)
12.2015 - 02.2017
Rental Sales Agent
G&S Transport Corporation (Avis Rent-a-Car)
02.2013 - 11.2014
Bachelor of Science - Travel And Tourism Management
St. Paul University Manila
04.2001 -