WordPress Developer with 10+ years of functional experience designing and managing business websites using WordPress creation tools. Skilled in front-end and back-end development and implementing themes and plugins. Successfully creates attractive and user-friendly websites to meet client expectations in agile environments.
Hi, I’m
Ghan Caballes
Front-End WordPress Developer
Cebu
Summary
Overview
10
years of professional experience
2
years of post-secondary education
Work History
IONOSCebu City
Migration Specialist
05.2022 - 02.2023
Job overview
- Led data migration projects, data file analyses and platform validation.
- Assigned data migration roles and responsibilities for new projects to support successful execution of individual migration tasks.
- Analyzed customer data parcels for compliance with specifications, providing analysis of detected gaps.
- Researched and resolved complex issues discovered during migrations.
- Performed over 50 website migration tasks per day.
IONOSCebu City
Junior Subject Matter Expert
05.2021 - 05.2022
Job overview
- Provided professional services and support in dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed over 50 customer calls per day.
IONOSCebu City
Technical Support Representative
01.2020 - 04.2021
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Managed over 50 technical calls per day.
Sprint, Convergys BPOCebu City
Consultant
08.2019 - 01.2020
Job overview
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Successfully closed over 10 sales per day.
Sprint, ePerformax Contact Centers & BPOCebu City
Customer Support Representative
03.2019 - 06.2019
Job overview
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Assisted over 100 customer calls per day.
Local-RankCebu City
Freelance Web Developer
05.2013 - 04.2019
Job overview
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Planned website development, converting mockups into usable web presence with WordPress.
- Applied emerging technologies to update and maintain site applicability.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Collaborated with marketing, representing web team to establish project goals, projections and milestones.
- Implemented Google-based SEO and ad campaigns to meet budget specifications.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Decreased project delivery time for all clients by 20%.
Education
Asian College of TechnologyCebu City, Philippines
Some College (No Degree) from Computer Science
03.2010 - 03.2012
University Overview
Camp Lapu-Lapu National High SchoolCebu City, Philippines
High School Diploma
03.2010 - 03.2010
University Overview
Lahug Elementary SchoolCebu City, Philippines
Elementary Graduate
06.2003 - 06.2003
University Overview
Skills
Technical Support
undefinedTimeline
Migration Specialist
IONOS
05.2022 - 02.2023
Junior Subject Matter Expert
IONOS
05.2021 - 05.2022
Technical Support Representative
IONOS
01.2020 - 04.2021
Consultant
Sprint, Convergys BPO
08.2019 - 01.2020
Customer Support Representative
Sprint, ePerformax Contact Centers & BPO
03.2019 - 06.2019
Freelance Web Developer
Local-Rank
05.2013 - 04.2019
Asian College of Technology
Some College (No Degree) from Computer Science
03.2010 - 03.2012
Camp Lapu-Lapu National High School
High School Diploma
03.2010 - 03.2010
Lahug Elementary School
Elementary Graduate
06.2003 - 06.2003
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