Geoffrey Glenn Horca
Technical Support Engineer | IT Helpdesk Support | Phone: 09762226500
San Pedro,LAG
Summary
- Professional and prepared IT Helpdesk Engineer with strong focus on delivering effective solutions and ensuring optimal system performance. Experienced in troubleshooting, and user support. Known for fostering team collaboration and adapting to evolving needs. Reliable and results-driven with expertise in technical problem-solving and customer service.
- Dynamic Application Support Engineer with a proven track record at Crowntech Corporation, enhancing application performance and reducing downtime. Skilled in technical troubleshooting and incident management, I excel in user support and effective communication, consistently increasing customer satisfaction through prompt issue resolution and strong client relationships.
Overview
15
15
years of professional experience
Work History
Application Support Engineer
Crowntech Corporation
01.2019 - 12.2024
.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Reduced downtime for clients by swiftly addressing and troubleshooting software defects and bugs.
- Addressed technical issues and guided end users through resolution.
- Diagnosed and troubleshot hardware, software and network issues.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
IT Helpdesk Engineer
CASPO Incorporated
09.2009 - 01.2019
- Provide technical support to resolve issues with multiple components of critical business systems.
- Maintain accurate documentation of issues and resolutions for future reference.
- Experience in troubleshooting and resolving technical operating system, or network issues.
- Ability to communicate technical information clearly and concisely to both technical and non-technical business users.
- Configured hardware , devices and software to set up work stations for employees
Education
Associate in Computer Technology - Computer Technology
University of Baguio
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
User & Application Support Remote Assistance Incident Management
Windows OS Microsoft 365 Hardware & Software Troubleshooting
ManageEngine Desktop Central VNC TeamViewer
Workstation Setup & Configuration Active Directory Basics
Networking Fundamentals (TCP/IP, DNS, DHCP, VPN) PRTG Network Monitoring
Documentation & Knowledge Base Creation Customer Service
Timeline
Application Support Engineer
Crowntech Corporation
01.2019 - 12.2024
IT Helpdesk Engineer
CASPO Incorporated
09.2009 - 01.2019
Associate in Computer Technology - Computer Technology
University of Baguio
04.2001 -