Gezzelli Mano
Davao City
Summary
Pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.
Overview
17
17
years of professional experience
Work History
APPOINTMENT SETTER
OFFICE PARTNERS360
11.2023 - 03.2024
- Scheduled and confirmed appointments.
- Provided information regarding services and policies.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Made phone calls and sent emails to establish leads.
CUSTOMER SERVICE REPRESENTATIVE
SUTHERLAND GLOBAL SERVICES
12.2021 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
BILLING AND SALES
IBEX GLOBAL SERVICE
04.2017 - 12.2019
- Processed incoming payments, posted them correctly to customer accounts, and prepared bank deposits.
- Investigated discrepancies between customer payments and invoices to resolve billing issues quickly and accurately.
- Handled escalated calls from customers regarding billing disputes or other concerns.
- Negotiated payment plans with delinquent customers when necessary.
- Reconciled disputed items and resolved any issues that arose in a timely manner.
TECHNICAL SUPPORT REPRESENTATIVE
TELETECH -PASAY
07.2014 - 02.2017
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
BILLING AND SALES REPRESENTATIVE
SITEL PHILIPPINES- ORTIGAS
PASIG CITY , PHILIPPINES
07.2007 - 07.2014
- Provided guidance on best practices related to product installation, configuration, upgrades, maintenance.
- Researched solutions for customer inquiries and documented interactions with customers.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
Education
Bachelor of Elementary Education (BEEd) - Education
Iligan Capitol College
Iligan CityBachelor of Arts - Education
Mindanao State of University-Iligan Institute of Technology
Iligan CitySkills
- Outbound Marketing
- Computer proficiency
- People skill
- Communication skill
- Leadership
- Sales and Marketing
- CRM Software
- Positive Attitude
- Explaining Products and Services
- Issue Research and Investigation
Timeline
APPOINTMENT SETTER
OFFICE PARTNERS360
11.2023 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
SUTHERLAND GLOBAL SERVICES
12.2021 - 02.2023
BILLING AND SALES
IBEX GLOBAL SERVICE
04.2017 - 12.2019
TECHNICAL SUPPORT REPRESENTATIVE
TELETECH -PASAY
07.2014 - 02.2017
BILLING AND SALES REPRESENTATIVE
SITEL PHILIPPINES- ORTIGAS
07.2007 - 07.2014
Bachelor of Elementary Education (BEEd) - Education
Iligan Capitol College
Bachelor of Arts - Education
Mindanao State of University-Iligan Institute of Technology
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