Geunung Lee
Metro Manila
Summary
I have gained meaningful experience in customer service and engineering. Currently approving quotes, drafting contracts, and providing deal guidance as a CBP at GCF SDH, while managing complex issues on deals, including S/4 HANA conversions, terminations, and public sector. Previously, at GFSS O2I, handled a variety of tasks including software and cloud order booking, invoice creation, and post-sales support. I am skilled in managing contract changes, deal direction, and addressing other concerns raised from stakeholders or teams.
Overview
12
12
years of professional experience
Work History
GCF SDH
SAP Philippines Inc.
MNL
1 2023 - Current
- Supporting SDH CBP for Korea team in managing complex deals and issues as team lead
- Managed time efficiently in order to complete all tasks within deadlines
- Second year of participating in Catalyst Program
GFSS O2I CSS
SAP Philippines Inc.
MNL
08.2019 - 12.2022
- Order Processing (SW and Cloud booking, verification of posting), Order fulfillment (SW installation creation for customer access), Invoicing Processes (invoice creation, billing block review) and Post-sales Support (contract terminations/amendments/migrations, conversions, user/product swaps, annual MT CPI increase, etc.)
- Participated in various projects, including cleansing sales orders, migrating VB order to provider contract, and Logic processor test.
Korean Bilingual CSR II
Telus International Philippines
08.2016 - 07.2019
Responsible for customer support for Fitbit wearable trackers and watches
Part-time KOREAN TEACHER
Korea international school in Taguig
01.2017 - 06.2018
AUTO CAD / Instrument Engineer
Woolim Engineering
Seoul
07.2015 - 04.2016
- Performed Bill of Material extraction for instrumentation in plant engineering during bidding and procurement stages
- Drawings for trays and conduits for securing cable routes and sizing in instrumentation
- Conducted checks of actual installation locations and conditions for instrumentation
AUTO CAD/ Instrument Drafter
I2S Engineering
Seoul
03.2012 - 06.2015
Drawings for trays and conduits for securing cable routes and sizing in instrumentation as drafter
Education
Bachelor of Science in Physical Education -
Dongguk University
Skills
Microsoft Excel
Microsoft Word
SAP System (ERP, CRM, CMS, Harmony)
Timeline
GFSS O2I CSS
SAP Philippines Inc.
08.2019 - 12.2022
Part-time KOREAN TEACHER
Korea international school in Taguig
01.2017 - 06.2018
Korean Bilingual CSR II
Telus International Philippines
08.2016 - 07.2019
AUTO CAD / Instrument Engineer
Woolim Engineering
07.2015 - 04.2016
AUTO CAD/ Instrument Drafter
I2S Engineering
03.2012 - 06.2015
GCF SDH
SAP Philippines Inc.
1 2023 - Current
Bachelor of Science in Physical Education -
Dongguk University