I have gained meaningful experience in customer service and engineering. Currently approving quotes, drafting contracts, and providing deal guidance as a CBP at GCF SDH, while managing complex issues on deals, including S/4 HANA conversions, terminations, and public sector. Previously, at GFSS O2I, handled a variety of tasks including software and cloud order booking, invoice creation, and post-sales support. I am skilled in managing contract changes, deal direction, and addressing other concerns raised from stakeholders or teams.
Responsible for customer support for Fitbit wearable trackers and watches
Drawings for trays and conduits for securing cable routes and sizing in instrumentation as drafter
Microsoft Excel
Microsoft Word
SAP System (ERP, CRM, CMS, Harmony)