Summary
Overview
Work History
Education
Skills
Timeline
Generic
Geunung Lee

Geunung Lee

Metro Manila

Summary

I have gained meaningful experience in customer service and engineering. Currently approving quotes, drafting contracts, and providing deal guidance as a CBP at GCF SDH, while managing complex issues on deals, including S/4 HANA conversions, terminations, and public sector. Previously, at GFSS O2I, handled a variety of tasks including software and cloud order booking, invoice creation, and post-sales support. I am skilled in managing contract changes, deal direction, and addressing other concerns raised from stakeholders or teams.

Overview

12
12
years of professional experience

Work History

GCF SDH

SAP Philippines Inc.
1 2023 - Current
  • Supporting SDH CBP for Korea team in managing complex deals and issues as team lead
  • Managed time efficiently in order to complete all tasks within deadlines
  • Second year of participating in Catalyst Program

GFSS O2I CSS

SAP Philippines Inc.
08.2019 - 12.2022
  • Order Processing (SW and Cloud booking, verification of posting), Order fulfillment (SW installation creation for customer access), Invoicing Processes (invoice creation, billing block review) and Post-sales Support (contract terminations/amendments/migrations, conversions, user/product swaps, annual MT CPI increase, etc.)
  • Participated in various projects, including cleansing sales orders, migrating VB order to provider contract, and Logic processor test.

Korean Bilingual CSR II

Telus International Philippines
08.2016 - 07.2019

Responsible for customer support for Fitbit wearable trackers and watches

Part-time KOREAN TEACHER

Korea international school in Taguig
01.2017 - 06.2018

AUTO CAD / Instrument Engineer

Woolim Engineering
07.2015 - 04.2016
  • Performed Bill of Material extraction for instrumentation in plant engineering during bidding and procurement stages
  • Drawings for trays and conduits for securing cable routes and sizing in instrumentation
  • Conducted checks of actual installation locations and conditions for instrumentation

AUTO CAD/ Instrument Drafter

I2S Engineering
03.2012 - 06.2015

Drawings for trays and conduits for securing cable routes and sizing in instrumentation as drafter

Education

Bachelor of Science in Physical Education -

Dongguk University

Skills

Microsoft Excel

Microsoft Word

SAP System (ERP, CRM, CMS, Harmony)

Timeline

GFSS O2I CSS

SAP Philippines Inc.
08.2019 - 12.2022

Part-time KOREAN TEACHER

Korea international school in Taguig
01.2017 - 06.2018

Korean Bilingual CSR II

Telus International Philippines
08.2016 - 07.2019

AUTO CAD / Instrument Engineer

Woolim Engineering
07.2015 - 04.2016

AUTO CAD/ Instrument Drafter

I2S Engineering
03.2012 - 06.2015

GCF SDH

SAP Philippines Inc.
1 2023 - Current

Bachelor of Science in Physical Education -

Dongguk University
Geunung Lee