GERTRUDE ROJHIN GRACE M. DY
Mandaue City
Summary
Talent Acquisition leader with a solid background in Recruitment management, dealing with clients, Corporate job vacancies and agent volume hiring. Maintains a broad perspective about stakeholders' needs, Business Continuity Planning, Reports generation, Time and People Management. Utilizes effective communication and negotiation skills to drive team collaboration, optimize recruitment efforts to deliver organizational goals.
Overview
21
21
years of professional experience
Work History
Assistant Recruitment Manager
Teleperformance Philippines / FHRI - PSG
Cebu City, Province Of Cebu, Philippines
08.2019 - Current
- Oversee TP Cebu Insular’s rigorous Recruitment Processes
- Attend Weekly/Daily Talent Acquisition meetings, Capacity Calls, Agent Lifecycle Playbook Discussions and Site Leaders Meeting
- Facilitate Final Account Validation Interviews
- Facilitate Targeted Selection
- Impact Sourcing (Deaf/Mute Community Hiring)
- Established & maintains good working relationship with Stakeholders, Operations/Department Managers within TP
- Close coordination with Sourcing Partners for Leads generation
- SOA Processing for Financial Obligations to TP’s 3rd party Pre-employment Medical Exam vendor
- Partnered with external agencies to supplement internal efforts when necessary, expanding talent pool reach while maintaining control over the selection process.
- Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies to meet evolving business needs.
- Conduct Coaching sessions & Audits on performance
- Ensure all hiring requirements are met in both quantity and quality
Recruitment Supervisor / Site Lead (JCentre Mall Branch)
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
Cebu City, Province Of Cebu, Philippines
07.2016 - 08.2019
- Developed strong relationships with external recruiting partners to expand talent pool availability for hard-to-fill roles.
- Collaborated with departmental leaders to identify hiring needs and develop targeted recruitment plans.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Resolved issues among team members to keep employees on task.
Recruitment Officer (CNX–CVG i2 Building)
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
Cebu City, Province Of Cebu, Philippines
01.2015 - 07.2016
- Provided coaching on interviewing techniques to hiring managers, enhancing their ability to assess candidate suitability accurately during interviews.
- Conducted interviews and assessments, evaluating candidate qualifications against job requirements.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Recruitment Specialist – Agent Volume Hiring
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
Cebu City, Province Of Cebu, Philippines
10.2007 - 10.2014
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
Corporate Recruitment - Recruiter
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
Cebu City, Province Of Cebu, Philippines
10.2006 - 10.2007
- Developed and implemented targeted recruitment strategies to attract top talent across diverse roles.
- Collaborated with hiring managers to refine job descriptions and optimize candidate selection processes.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Customer Service Representative
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
Cebu City, Province Of Cebu, Philippines
12.2005 - 10.2006
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Delivered exceptional service by actively listening and addressing customer needs promptly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Transcriptionist
SPI TECHNOLOGIES INC., (ACUSIS)
Cebu City, Province Of Cebu, Philippines
11.2004 - 12.2005
- Transcribed medical dictations with high accuracy and attention to detail.
- Utilized advanced transcription software to enhance efficiency in document processing.
- Accurately documented medical dictation to record patient care records.
Education
Bachelor of Science - Physical Therapy
Cebu Velez College
Cebu City, Province Of Cebu, Philippines03.2003
Medical Social Work
CleverCare Caregiving Training Center
Lapu-Lapu City, Province Of Cebu, Philippines07-2025
Skills
- Talent acquisition
- Recruitment Strategies / Planning
- Leadership Skills
- Problem Solving, Decision - making skills
- Applicant tracking systems proficient
- Excellent English Communication Skills (Oral/Written) / C2 – SVAR English Proficiency)
- Coaching and mentoring
- Multitasking Abilities
- Teamwork and collaboration
- Onboarding process management
- Interviewing skills
- Account Management
LANGUAGE
English
Filipino
Timeline
Assistant Recruitment Manager
Teleperformance Philippines / FHRI - PSG
08.2019 - Current
Recruitment Supervisor / Site Lead (JCentre Mall Branch)
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
07.2016 - 08.2019
Recruitment Officer (CNX–CVG i2 Building)
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
01.2015 - 07.2016
Recruitment Specialist – Agent Volume Hiring
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
10.2007 - 10.2014
Corporate Recruitment - Recruiter
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
10.2006 - 10.2007
Customer Service Representative
Concentrix Philippines Inc. (Convergys/Stream/Etelecare)
12.2005 - 10.2006
Medical Transcriptionist
SPI TECHNOLOGIES INC., (ACUSIS)
11.2004 - 12.2005
Bachelor of Science - Physical Therapy
Cebu Velez College
Medical Social Work
CleverCare Caregiving Training Center
References
Jonathan Tundag
TP Recruitment Supervisor
+63 966 991 7653
More upon request.
HOBBIES
Enjoys Watching Documentaries
A Responsible Pet Lover/Owner (supports Animal Rescue Shelters)
Joins Outreach Programs (organized by both peers and schools)