Gerrynor Laurio Dumalay

• Leads Management

- Validation, qualifying and verification of potential customers to drive new business

- Aligning with sales team on aspirational goals to convert potential customers to new business

- Reporting of leads status in weekly basis by extracting data in Sales Force

• Account Management

- Tracking distributor performance by providing sales and inventory report to sales team

- Identifying gaps and monitoring brand growth

- Order fulfillment monitoring through coordination with supply chain, customer service team and sales team

- Creation of new sold to and ship to accounts

- Request for order release of ordes on credit violation.

Contract Management

- Monitoring and coordination with sales team on near expiring contacts.

- Collation of required documents, application approval. on corporate compliance to proceed on contract execution.

• Rebate Management

- Claims validations, review and submission for payment of claims

- Monthly accrual process

- Price discrepancy validation and review

• Perform Order Fulfillment to regional customers in Asia Pacific (AP) and Pakistan, Africa, Middle East (PAME)
• Activities mainly revolve around sales order processing, delivery/logistic arrangement, billing, and sales support.

• Sales Order Processing

- Processing and validation of multi-type sales orders from various regions and local customers in Singapore.

- Tracked order status, provided regular feedback to customers and sales team, and resolved pricing, inventory, credit, and supply issues.

- Arranged pre-shipment inspection for countries with regulated import restrictions

- Ensures strict corporate compliance (sanctioned countries, boycotting countries, denied party list) for all orders processed.

- Seek legal counsel approval for orders shipped to Middle East and boycotting countries.

• Delivery/Logistic Coordination

- Liaise and coordinate with supply chain operations planning team and delivery team to ensure timely execution of delivery/shipment of orders to local and export customers

- Billing & Documentation

- Ensure timely invoicing of all sales orders upon delivery/shipment

- Prepares shipping documents to the customer upon delivery/shipment

- Administers supply policy & FTA policy to all customers to recover additional handling costs when applicable

• Sales Support

- Coordinates with customers on Supplier Managed Inventory

- Coordinates with various work groups to resolve operational issues

- Work closely with Sales and Demand Planner to develop and improve on short term and long-term sales forecast accuracy

- Maintain and initiate change to customer profile in SAP

• Attend to walk-in customers' needs and/or enquiries at our Samsung Service Centre
• Handle administrative duties that includes month sales report
• Perform data entry of customer details and their transactions
• Process purchase orders of spare parts
• Handling customer complaints over the counter and on voice of customer database
• Training of newly hired customer service frontliners