Gerrick Gamutin
Caloocan City
Summary
Highly committed and innovative professional with a comprehensive understanding of all aspects of customer service. Strong desire for continual growth and enhancement. Eager to bring passion and expertise to contribute to the company\'s success.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert
Concentrix Daksh Inc.
05.2023 - Current
- Manage Supervisory Calls, Track Team's Attendance, Support and Coach Agents, Attend Team/Client Meetings
- Admin Tasks (Updating WF needed data, Data Scrubbing, Handling Newly Hired Agents)
Customer Service Representative
Concentrix Daksh Inc
09.2020 - 05.2023
- Assist Merchant/Business Owners' Account Activation
- Onboard Accounts to Platform
- Problem Solving and Technical Skills.
Customer Service Representative
Inspiro Relia Inc.
06.2017 - 03.2020
- Manage Calls, Emails, Problem Solving
- Ticketing, Booking/Rebooking Tickets, Managed Flight Disruption
Education
Bachelor of Science in Office Administration -
University of Caloocan City
04.2017
Skills
- Customer Relations
- Problem Solving
- Leadership
- Creativity
Languages
English
Filipino
Timeline
Subject Matter Expert
Concentrix Daksh Inc.
05.2023 - Current
Customer Service Representative
Concentrix Daksh Inc
09.2020 - 05.2023
Customer Service Representative
Inspiro Relia Inc.
06.2017 - 03.2020
Bachelor of Science in Office Administration -
University of Caloocan City
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