Gerome Recabar
Operations Manager
Iloilo City,ILI
Summary
Accomplished Operations Manager with a strong background in operational efficiency and team leadership. Known for streamlining processes and improving service delivery, committed to fostering accountability and enhancing customer experiences.
Overview
18
18
years of professional experience
Work History
Operations Manager
Knack Global
08.2025 - Current
- Streamlined supply chain processes, improving inventory management and order fulfillment.
- Optimized operational workflows to enhance efficiency and reduce bottlenecks.
- Analyzed performance metrics to identify areas for operational improvement.
- Coordinated cross-functional teams to align production schedules with demand forecasts.
Operations Manager
Transcom
01.2024 - 06.2024
- Managed vendor relationships to negotiate favorable terms and improve service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Operations Manager
Iqor Outsourcing
12.2021 - 05.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Supervisor
Iqor Outsourcing
06.2021 - 12.2021
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Monitored performance metrics to identify areas for improvement and drive operational excellence.
Operations Manager
Majorel
02.2021 - 06.2021
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
Operations Supervisor
Majorel
12.2020 - 02.2021
- Implemented process improvements, enhancing workflow efficiency and productivity.
- Supervised daily operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored team members in operational procedures and best practices.
- Coordinated cross-functional teams to resolve operational issues promptly.
Quality Assurance Analyst
Majorel
02.2018 - 12.2020
- Identified and documented defects, collaborating with development teams for prompt resolution.
- Collaborated with cross-functional teams to define quality standards and best practices for project delivery.
- Led initiatives to streamline QA processes, resulting in improved workflows and reduced time-to-market for releases.
Technical Support Representative
Majorel
05.2017 - 02.2018
- Resolved technical issues via phone, email, and chat support for diverse customer inquiries.
- Collaborated with cross-functional teams to escalate complex issues and ensure timely resolutions.
- Documented troubleshooting steps and solutions in knowledge management system for future reference.
- Trained new team members on support protocols and effective use of internal tools.
Operations Supervisor
SPI Global CRM
05.2008 - 02.2014
- Monitored performance metrics, identifying areas for improvement and action plans.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Education
Bachelor of Science - Physical Education Teaching And Coaching
West Visayas State University
La Paz, Province Of Iloilo 05.2001 -
Skills
Process management
Operational efficiency
Operations monitoring
Client relations
Vendor management
Decision-making
Team leadership
Customer service
Timeline
Operations Manager
Knack Global
08.2025 - Current
Operations Manager
Transcom
01.2024 - 06.2024
Operations Manager
Iqor Outsourcing
12.2021 - 05.2023
Operations Supervisor
Iqor Outsourcing
06.2021 - 12.2021
Operations Manager
Majorel
02.2021 - 06.2021
Operations Supervisor
Majorel
12.2020 - 02.2021
Quality Assurance Analyst
Majorel
02.2018 - 12.2020
Technical Support Representative
Majorel
05.2017 - 02.2018
Operations Supervisor
SPI Global CRM
05.2008 - 02.2014
Bachelor of Science - Physical Education Teaching And Coaching
West Visayas State University
05.2001 -