Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Gerold Abapo

Gerold Abapo

IT Helpdesk
Pasig, Metro Manila

Summary

Skilled in managing the cloud and providing exceptional remote support, I enhanced team efficiency by streamlining processes at my previous and current company. My expertise in system administration and fostering professional development led to significant improvements in helpdesk support and client satisfaction. I excel in hardware/software troubleshooting and mentorship, driving productivity and resolving conflicts swiftly.

Overview

7
7
years of professional experience

Work History

L2 Helpdesk Support

CoverDesk
05.2021 - Current
  • Manage Microsoft Intune and Active Directory.
  • Manage and support Microsoft Exchange environments, including email configuration, server maintenance, and troubleshooting. Optimize performance, and ensure email security and availability.
  • Implementing policies using the cloud.
  • Directly working and coordinating with the clients.
  • Preparing hardware/software upgrades or replacements when needed for optimal system functionality.
  • Participated in professional development opportunities to stay current on emerging technologies, industry trends, and best practices in helpdesk support.
  • Creating detailed documentation for the concerns that we support.
  • Elevated end-user proficiency with company software through the creation of easy-to-follow guides and tutorials.

Administrative Team Lead

H.C Ducusin Inc.
01.2018 - 02.2021
  • Created spreadsheet using Microsoft Excel, and Microsoft Word for daily, weekly, and monthly reporting.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Utilized proven problem-solving methods, in accordance with company policy, to enhance client satisfaction.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open, professional relationship with team members, which helped resolve issues and conflicts quickly.
  • Increased team efficiency by streamlining administrative processes and implementing time-saving strategies.

Education

Bachelor of Science Information of Technology -

ICCT Colleges Foundation Inc.
Cainta, Philippines
04.2001 -

Skills

Manage the Cloud

Timeline

L2 Helpdesk Support

CoverDesk
05.2021 - Current

Administrative Team Lead

H.C Ducusin Inc.
01.2018 - 02.2021

Bachelor of Science Information of Technology -

ICCT Colleges Foundation Inc.
04.2001 -

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