Gerlie Joy Tanista
Bacolod City
Summary
Professional with background in administrative and customer service roles, delivering excellent support to clients and colleagues. Proven ability to manage front desk operations and resolve issues promptly. Focused on fostering collaborative environment and consistently achieving positive outcomes through adaptability and reliability.
Overview
9
9
years of professional experience
Work History
Virtual Front Desk
Get Girl Fridays
02.2024 - Current
- Assist customers with booking salon appointments, ensuring a smooth and efficient process.
- Manage the stylist's calendar, optimizing the schedule to maximize bookings.
- Respond to text messages and phone calls regarding salon services, offering recommendations for the best services based on customer needs.
- Experienced in using Slack, Zenoti, Salon Ninja, and Vagaro as CRM tools to manage customer relationships, streamline communication, and enhance business operations.
Customer Service
Soothing Home
04.2024 - 12.2024
- Respond to customer concerns via email and handle phone calls professionally.
- Manage customer orders and address inquiries related to products ordered through Shopify.
- Handle approximately 50-100 emails per day, providing timely and accurate responses.
- Manage the email inbox, prioritizing and responding promptly to urgent emails while ensuring all inquiries are addressed in a timely manner.
Appointment Setter/ Social Media Management
Do Well
02.2023 - 01.2024
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used HUBSPOT software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
- Manage the company's social media accounts, including Instagram and Facebook (via Meta Business Suite), to respond to customer inquiries and schedule posts on these platforms.
Customer Service/ Floor Support
Concentrix
11.2020 - 02.2023
- Collaborated with team members to develop effective strategies for handling challenging customer interactions.
- Provided constructive feedback to colleagues, helping improve overall team performance while maintaining positive working relationships.
- Assisted in the creation of training materials for new hires, ensuring a consistent level of service across the team.
Customer Service
Transcom Worldwide
10.2015 - 10.2020
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Established and maintained client rapport by utilizing quality customer service.
- Resolved customer service issues with timely and professional resolutions.
Education
Associate Degree - Visual Graphic Design
Lasaltech Inc
Bacolod City, Philippines03-2014
Skills
- Scheduling appointments
- Front desk operations
- Customer service
- Data entry
Timeline
Customer Service
Soothing Home
04.2024 - 12.2024
Virtual Front Desk
Get Girl Fridays
02.2024 - Current
Appointment Setter/ Social Media Management
Do Well
02.2023 - 01.2024
Customer Service/ Floor Support
Concentrix
11.2020 - 02.2023
Customer Service
Transcom Worldwide
10.2015 - 10.2020
Associate Degree - Visual Graphic Design
Lasaltech Inc
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