Gercesa Belleza
Talisay City
Summary
Seeking a challenging opportunity with an organization that utilizes exceptional verbal and written communication skills. A skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally and an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Community Support Agent
Eperformax Contact Centers and BPO
8 2017 - 4 2021
- Responded to over 85 customer emails daily and solved 90% of their concerns
- Provided prompt customer support with a professional, friendly, and patient attitude
- An SME for the new hires on the specific account I am with
- Served customers in a positive way, received a lot of customer service awards, became an MVP Teammate and a HERO Awardee while with the company.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Success Lead
Blue Bee One Inc.
03.2023 - 04.2024
- Provided training and conducted meetings with the customer success staff
- Ensured that the team is guided and provided with materials needed for them to properly assist customers while also learning and growing in the company
- Monitor team performance
- Update everyday sales data and excel sheets for sales and team performance
- Make training materials relative to the products of the company.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Customer Success Staff
Blue Bee One Inc.
08.2021 - 04.2024
- Enlightened customers on their needs and how our product can provide help on their concern
- Ensured that customers are at ease and can feel confident while inquiring and sharing their struggles and experience
- Guided customers along the way in achieving their goal and not just focusing on how to close a sale with them but also building a safe space and good relationship.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science in Hospitality Management -
University of San Jose-Recoletos
01.2013 - 04.2017
Skills
Oriented in Microsoft Office application (MS PowerPoint, MS Word, MS Excel)
Personal Information
- Place of Birth: Cebu City
- Date of Birth: 11/26/96
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
References
- Jezreel Nuñez
Performance Development Coach
+639985127458
Eperformax Contact Centers and BPO
- Genieve Ymas
+63998610630
24-7 Intouch
- Michelle Ann Misal
+639922793920
Freelance
Languages
Cebuano, Tagalog, English
Timeline
Customer Success Lead
Blue Bee One Inc.
03.2023 - 04.2024
Customer Success Staff
Blue Bee One Inc.
08.2021 - 04.2024
Bachelor of Science in Hospitality Management -
University of San Jose-Recoletos
01.2013 - 04.2017
Community Support Agent
Eperformax Contact Centers and BPO
8 2017 - 4 2021
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