Gercesa Belleza
Talisay City
Summary
Seeking a challenging opportunity with an organization that utilizes exceptional verbal and written communication skills. A skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally and an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Community Support Agent
Eperformax Contact Centers and BPO
8 2017 - 4 2021
- Responded to over 85 customer emails daily and solved 90% of their concerns
- Provided prompt customer support with a professional, friendly, and patient attitude
- An SME for the new hires on the specific account I am with
- Served customers in a positive way, received a lot of customer service awards, became an MVP Teammate and a HERO Awardee while with the company.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Success Lead
Blue Bee One Inc.
03.2023 - 04.2024
- Provided training and conducted meetings with the customer success staff
- Ensured that the team is guided and provided with materials needed for them to properly assist customers while also learning and growing in the company
- Monitor team performance
- Update everyday sales data and excel sheets for sales and team performance
- Make training materials relative to the products of the company.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Customer Success Staff
Blue Bee One Inc.
08.2021 - 04.2024
- Enlightened customers on their needs and how our product can provide help on their concern
- Ensured that customers are at ease and can feel confident while inquiring and sharing their struggles and experience
- Guided customers along the way in achieving their goal and not just focusing on how to close a sale with them but also building a safe space and good relationship.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science in Hospitality Management -
University of San Jose-Recoletos
01.2013 - 04.2017
Skills
Oriented in Microsoft Office application (MS PowerPoint, MS Word, MS Excel)
Able to work under minimum supervision
Accepts feedback and criticism well
Effective time management skills
Adaptability and Flexibility
Personal Information
- Place of Birth: Cebu City
- Date of Birth: 11/26/96
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
References
- Jezreel Nuñez
Performance Development Coach
+639985127458
Eperformax Contact Centers and BPO
- Genieve Ymas
+63998610630
24-7 Intouch
- Michelle Ann Misal
+639922793920
Freelance
Languages
Cebuano, Tagalog, English
Timeline
Customer Success Lead
Blue Bee One Inc.
03.2023 - 04.2024
Customer Success Staff
Blue Bee One Inc.
08.2021 - 04.2024
Bachelor of Science in Hospitality Management -
University of San Jose-Recoletos
01.2013 - 04.2017
Community Support Agent
Eperformax Contact Centers and BPO
8 2017 - 4 2021