Gerard Philip Co
Team Leader
Valenzuela, Metro Manila,NCR
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Unisys Philippine Limited LTD. Skilled in team supervision and collaboration, adept at motivating teams to exceed targets. Achieved consistent growth in revenue and reduced fraud losses by implementing strategic solutions. Demonstrates exceptional work planning and analytical skills, contributing to a positive and efficient work environment.
Overview
19
19
years of professional experience
Work History
Team Leader
Unisys Philippine Limited LTD
05.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Evaluated staff performance and provided coaching to address inefficiencies.
Business Owner
Coasisge Water Refilling Station
09.2015 - 12.2020
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Fraud Analyst
EastWest Bank
04.2018 - 03.2019
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
Chargeback Analyst
Global Payment Processing Center Inc
04.2012 - 09.2015
- Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
- Streamlined the dispute resolution process through effective communication with merchants, banks, and customers.
- Exceeded performance metrics for chargeback resolution timeframes and customer satisfaction scores on a consistent basis.
- Navigated sensitive situations involving disputes between merchants and customers with professionalism and diplomacy, achieving mutually satisfactory outcomes whenever possible.
- Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and clients.
Loans and Assets Admin Assistant
UCPB Leasing and Finance Corp
11.2010 - 06.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Processes transfer of ownership for sold ROPA.
- Process payment for rental of warehouse and association dues for ROPA. Coordinate with interested buyer of ROPA and assist/schedule for viewing of ROPA in the warehouse.
- Prepares ROPA recommendation for the sale of ROPA to the highest bidder, which will be presented to the approving body.
Transaction Processing Staff
Metrobank Card Corp
12.2005 - 04.2009
- Validate and encode enrollments for the bills2pay system.
- Process payments and chargebacks for accredited utility companies under the Bills2Pay program.
- Serves as a contact person to give and gather data for the utility companies such as Meralco, PLDT, Smart, Maynilad, Sky Cable, Phil Charter, Phil Axa, and Globe.
- Generate enrollment returns and billing files.
- Preparation of checks and payment slips for approved Balance Transfer applications.
- Conduct check-and-balance on approved accounts versus number of cheques prepared and released.
- Resolve email and phone-in inquiries and concerns in Bills2Pay and Balance Transfer from other operating units.
- Compose and distribute inter-departmental memorandums, ensuring timely delivery and receipt of important information, while at the same time maintaining confidentiality.
- Serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
Education
Bachelor of Science - Computer Applications
DLSU - College of Saint Benilde
Taft Avenue, Manila 04.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Timeline
Team Leader
Unisys Philippine Limited LTD
05.2021 - Current
Fraud Analyst
EastWest Bank
04.2018 - 03.2019
Business Owner
Coasisge Water Refilling Station
09.2015 - 12.2020
Chargeback Analyst
Global Payment Processing Center Inc
04.2012 - 09.2015
Loans and Assets Admin Assistant
UCPB Leasing and Finance Corp
11.2010 - 06.2011
Transaction Processing Staff
Metrobank Card Corp
12.2005 - 04.2009
Bachelor of Science - Computer Applications
DLSU - College of Saint Benilde
04.2001 -
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