Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Gerardo Moneva

Gerardo Moneva

Customer Service Representative, Compliance Analyst, Risk Operation Analyst
Bacolod City

Summary

At WATCH REPUBLIC, as a Customer Sales Representative, I offer a strong interpersonal skills and readiness to learn and develop in customer service environment. At SOLAR PANEL HOME, as a Customer Service Representative, I Experienced an enhancing customer interactions to boost my loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently. At CREDIT NINJA, as a Compliance Analyst, I spearheaded new compliance initiatives, ensuring industry regulation adherence and enhancing reporting mechanisms. My expertise in compliance monitoring and my ability to provide cross-departmental guidance underscore my achievements in both hard and soft skills, notably improving audit readiness and regulatory compliance.

Overview

9
9
years of professional experience
15
15
years of post-secondary education
1
1
Language

Work History

Compliance Analyst

Credit Ninja
02.2020 - 02.2024
  • Prepared documentation and records for upcoming audits and inspections
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Prepared documentation and records for upcoming audits and inspections.

Customer Service Representative

Solar Panels Home
03.2018 - 01.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.




Customer Service Representative

Watch Republic
09.2014 - 11.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

NC2 - Consumers Electronic Servicing

Capitol Institute of Technicians
Bacolod City, Province Of Negros Occidental
04.2001 - 03.2016

Skills

Compliance monitoring

Interests

Auditing, Customer assistance, Navigating Tools,

Timeline

Compliance Analyst

Credit Ninja
02.2020 - 02.2024

Customer Service Representative

Solar Panels Home
03.2018 - 01.2020

Customer Service Representative

Watch Republic
09.2014 - 11.2017

NC2 - Consumers Electronic Servicing

Capitol Institute of Technicians
04.2001 - 03.2016
Gerardo MonevaCustomer Service Representative, Compliance Analyst, Risk Operation Analyst