Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Gerard Jalandoon

Gerard Jalandoon

San Carlos City,Negros Occidental

Summary

Results-driven Sales and Customer Service Representative with expertise in product knowledge and sales strategies. Enhances customer satisfaction through effective service delivery and complaint resolution. Utilises trend analysis to adapt sales approaches and maximise revenue. Dedicated to fostering positive customer experiences and supporting team objectives.

Overview

3
3
years of professional experience

Work History

Sales and Customer Service Representative

Concentrix
Bacolod City, Negros Occidental
07.2025 - 04.2026
  • Resolved customer service enquiries efficiently, enhancing overall customer satisfaction.
  • Provided support to customers on product-related questions, feedback, and complaints, ensuring their concerns were addressed.
  • Attended comprehensive training sessions for sales staff, enhancing product knowledge and sales techniques.
  • Achieved sales targets collaboratively with sales team, aligning with organisational customer service and sales standards.
  • Conducted daily sales analysis to identify trends, adjusting sales strategies accordingly to maximise revenue.

Online Chatter

Limitless Media
06.2025 - 12.2025

Customer Service Representative

Panasiatic Solutions Inc.
Bacolod City, Negros Occidental
02.2023 - 06.2025
  • Maximised customer satisfaction by resolving service issues promptly.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Resolved customer service enquiries efficiently, ensuring accuracy and satisfaction.
  • Provided guidance on product-related questions, feedback and complaints to enhance customer experience.
  • Established rapport with customers through professional and courteous communication, fostering positive relationships.
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
  • Processed and issued product orders and service upgrades for customers.

Education

Humanities and Social Sciences

Tañon College
San Carlos City
01-2021

Skills

  • Sales techniques
  • Product knowledge
  • Customer service
  • Inbound call management
  • Complaint resolution
  • Service issue resolution

Interests

  • During my free time I do video editing sometimes for my social media doing contents and covers I edit my own videos for my content using CapCut and do voice recording using BandLab

Timeline

Sales and Customer Service Representative

Concentrix
07.2025 - 04.2026

Online Chatter

Limitless Media
06.2025 - 12.2025

Customer Service Representative

Panasiatic Solutions Inc.
02.2023 - 06.2025

Humanities and Social Sciences

Tañon College
Gerard Jalandoon