GERARD GENESIS DE GUZMAN SANTOS
Angat
Summary
My goal everyday is to gain the best experience in the Business Process Outsource industry by execution of things I’ve learned. I also want to strengthen my skills of everyday work tests, to acquire more skills for performance enhancements, and to accumulate information regarding on handling different types of people and situations toward work exaltation and company’s excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Wells Fargo LLC
05.2022 - Current
Everyday Banking Coach
Wells Fargo LLC
01.2020 - 05.2022
Customer Service Representative
Wells Fargo LLC
04.2019 - 12.2019
Senior Fraud Specialist
SITEL - Capital One
09.2017 - 02.2019
Customer Service Representative
SITEL - Capital One
09.2015 - 09.2017
Education
Bachelor of Industrial Technology - Computer Technology
Bulacan State University
City of Malolos04.2015
Skills
- Basic and Advance Computer Hardware/Software Troubleshooting
- Basic Skills in Microsoft Office 365
- Basic Knowledge in Data and Root Cause Analysis
- Excellent Skills in Financial and Risk/Fraud Analysis
- Excellent Coaching and Teaching Skills
- Excellent in Social and Communication Skills
- Excellent Knowledge in Quality Assurance
- Excellent in Handling Escalated Situations/Concerns
- Multi-tasking with Time Pressure
- Accurate and Precise
- Creative and Critical Thinker
- Manpower Management
- Public Speaking
Certification
LEAN SIX SIGMA – YELLOW BELT CERTIFICATION, Wells Fargo LLC, Campus Dr., McKinley, Taguig, Philippines, 12/04/24
Training
- Scientific Computer Technologies, Accrue Bldg., Poblacion, Baliuag, Bulacan, Philippines, 12/01/12, 03/01/13
- Scientific Computer Technologies, Accrue Bldg., Poblacion, Baliuag, Bulacan, Philippines, 07/01/14, 10/01/14
Personal Information
- Age: 34
- Height: 5’9”
- Weight: 82 kilograms
- Date of Birth: 08/04/90
- Marital Status: Married
Accomplishments
-Lean Six Sigma: Yellow Belt December 2024 (Wells Fargo)
-Lean Six Sigma: White Belt September 2024(Wells Fargo)
-Wells Fargo Top Team Lead of 4th Quarter 2023
Timeline
Lead Customer Service Representative
Wells Fargo LLC
05.2022 - Current
Everyday Banking Coach
Wells Fargo LLC
01.2020 - 05.2022
Customer Service Representative
Wells Fargo LLC
04.2019 - 12.2019
Senior Fraud Specialist
SITEL - Capital One
09.2017 - 02.2019
Customer Service Representative
SITEL - Capital One
09.2015 - 09.2017
Bachelor of Industrial Technology - Computer Technology
Bulacan State University