GERALYN PADILLA
Center Coordinator | Admin Assist
Baguio City
Summary
I am eager to cultivate a dynamic career within an expanding organization that presents opportunities to showcase my capabilities through embracing challenges. My goal is to contribute to the achievement of the company's objective while advancing my professional development by engaging in ongoing learning and demonstrating unwavering dedication.
Overview
7
7
years of professional experience
Work History
Social Media Account Manager
All Purpose Staffing
06.2023 - 06.2025
- Developed and executed comprehensive social media strategies to enhance brand awareness across platforms, resulting in a consistent increase in audience engagement.
- Managed daily content creation and scheduling for multiple social media accounts, ensuring alignment with overall marketing campaigns and timely responses to audience interactions.
- Analyzed performance metrics using analytics tools to assess the effectiveness of social media initiatives, making data-driven adjustments to optimize engagement rates and follower growth.
- Collaborated with cross-functional teams, including marketing and design, to create cohesive messaging and visual branding that resonated with target audiences on various social platforms.
Center Coordinator/ Admin Assist
InterContinental Hotels Group Reservations Phils Inc.
04.2022 - 06.2023
- Coordinates activities of the center with other projects, departments or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications.
- Assist managers in developing reports, announcements and other articles by preparing materials from reports, correspondences, PowerPoint presentations, articles and comms.
- Organizing third-party providers and vendors to deliver elements that can't be produced in-house.
- Collecting and analyzing feedback from colleagues to gauge satisfaction and success.
- Assist in the coordination of administrative functions, including budget, personnel, meetings, and clerical duties.
- Assist with some of the budget activities, including incentive programs.
- Help implement new programs, procedures, methods, and systems.
- Maintain complete stock of all office supplies and accuracy of inventory.
Reservation Sales Specialist (NA Brands)
InterContinental Hotels Group Reservations Phils Inc.
10.2021 - 04.2022
- Provide industry-leading reservation solutions in English.
- Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.
- Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.
- Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.).
- Self-motivated, positive, 'want-to' attitude with a willingness to take on new challenges.
- Actively participates in company initiatives, training and events.
- Seek opportunities to improve individual and team performance. Help the team and colleagues stay motivated and deliver on goals.
Office staff- Cash in Vault Reconciler
Rizal Commercial Banking Corporation
05.2018 - 06.2019
- Performed various administrative functions including filling paper works, sorting files and office cleaning.
- Properly worked with colleagues to resolve problems, improve operations and provide exceptional customer service.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communication and information.
- Supervised, trained and motivated new employees.
Education
Bachelor of Science - Business Administration
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
Social media strategy
Content scheduling
Brand awareness
Influencer collaboration
Campaign management
Paid advertising
Photo and video editing
Teamwork and collaboration
Facebook, instagram, linkedin
Positive attitude
Problem-solving
Verbal and written communication
Marketing analytics
Attention to detail
Social media and promotions
Excellent multitasking
Social media management
Timeline
Social Media Account Manager
All Purpose Staffing
06.2023 - 06.2025
Center Coordinator/ Admin Assist
InterContinental Hotels Group Reservations Phils Inc.
04.2022 - 06.2023
Reservation Sales Specialist (NA Brands)
InterContinental Hotels Group Reservations Phils Inc.
10.2021 - 04.2022
Office staff- Cash in Vault Reconciler
Rizal Commercial Banking Corporation
05.2018 - 06.2019
Bachelor of Science - Business Administration
University of The Cordilleras
04.2001 -