Excel
Geralyn Baal
Administrative
Pili, Province Of Camarines Sur
Summary
Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at Expresspay Inc. Excelled in documentation control, policy modification, and enhancing customer loyalty through empathetic dispute resolution. Skilled in tech applications and training, achieving significant improvements in internal communication and customer satisfaction.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Officer
Expresspay Inc
Pili
09.2023 - 03.2024
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Customer Service Representative
Bicol JL Agri Corporation
Pili
04.2022 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Accounting Clerk
Moraville The Garden
Pili
06.2018 - 12.2018
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
Bachelor of Science - Food Technology
Bicol State College of Applied Science And Technol
Naga, Province Of Camarines Sur, Philippines 06.2014 - 03.2018
Skills
Office management
Documentation and control
Data acquisition
Policy and procedure modification
Records management
Training and coaching
Expense reporting
Tech Savvy
Software
MS Office
Phyton
SQL
SAP Business One
Simply Accounting 2013
Expresspay System
Certification
Expresspay 2-Days Training(Expresspay Inc)
Timeline
Administrative Officer
Expresspay Inc
09.2023 - 03.2024
Expresspay 2-Days Training(Expresspay Inc)
09-2023
Customer Service Representative
Bicol JL Agri Corporation
04.2022 - 10.2022
Accounting Clerk
Moraville The Garden
06.2018 - 12.2018
Bachelor of Science - Food Technology
Bicol State College of Applied Science And Technol
06.2014 - 03.2018
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