Geraldine Yap

· Motivate IT development team to meet deadlines.

· Prepare budget based on scope of work and resource requirements

· Track project costs to meet budget.

· Develop and manage a detailed project schedule and work plan.

· Monitor progress and adjust as needed.

· Measure project performance to identify areas for improvement.

• Provided regular updates to team leaders on quality metrics by communicating consistency problems or production deficiencies.
• Design and implement testing plans for products.
• Process products reviews and inform the development team of defects and errors.
• Communicate quantitative and qualitative findings from test results to the development team.
• Monitor efforts to resolve product issues and track progress.
• Ensure that the final product satisfies the product requirements and meet end-user expectations.
• Spot areas for improvement to enhance the product's efficiency

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Wrote policy, procedure and manuals governing internal IT use.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.
• Assisted in development of long-term strategies to grow department and resources.
• Partnered with project team members to identify and quickly address problems.
• Updated customers and senior leaders on progress and roadblocks.
• Oversaw IT department operations and training.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Managed team the IT team.
• Improved operations through consistent hard work and dedication.
• Collaborated with team members to achieve target results.
• Worked with customers to understand needs and provide excellent service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Interacted with software application developers and customer service teams to clarify design specifications, test requirements and address defect resolutions.
• Recommended changes and corrections to developers for optimal software performance and usability.
• Advised developers on problems with databases, performance and other issues.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Incorporated delivery requirements into planning of testing schedules.

• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Discussed issues with team members to provide resolution and apply best practices.
• Coordinated with project management on database development timelines.
• Participated in software field testing to verify performance of developed projects.