Geraldine Torres
Customer Support Specialist
Cagayan De Oro
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry with 13 years of work experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
21
21
Certifications
Work History
Customer Advisor
Concentrix Corp.
08.2019 - 02.2024
- Providing excellent communication and interpersonal skills
- Managed over 50 unique emails per day.
- Established problem-solving abilities, adaptability, and teamwork contribute to positive work environment, fostering growth and success for both company and clients.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality
- Utilized feedback from clients to identify areas of improvement within the company''s offerings or processes leading to enhanced customer-centric operations
Account Expert
Teleperformance
09.2018 - 08.2019
- Resolving complex account and technical issues and managed over 30 calls per day.
- Understanding products and services: Familiarizing products and services offerings, including voice, data, internet, and other services
- Stay updated on any changes, new products, or promotions to effectively address customer queries
- Has strong communication skills: Excellent verbal and written communication skills
- Explain complex issues and provide solutions to customers
- Empathize with customers: Understand customer's concerns and provide personalized and effective solutions to their problems
- Patience and problem-solving skills: Dealing with customers who may be frustrated or upset
- Develop strong problem-solving skills to address customer issues efficiently and effectively
- Maintain professional demeanor: Showing polite, courteous, and professional when interacting with customers, even in difficult situations.
Inventory Assistant
Star Appliance Center Inc.
05.2010 - 01.2018
- Skilled in tracking and maintaining accurate records of stock levels, ensuring zero discrepancies.
- Experienced in handling and storing various types of products, adhering to safety protocols and minimizing product damage
- Adept in maintaining well-organized warehouse layout, optimizing storage space, and implementing efficient picking and packing methods
- Trained in inspecting products for defects and ensuring to meet quality standards before dispatching to customers
- Proficient in using inventory management software and other relevant tools to streamline operations and maintain accurate data
- Adept at identifying and resolving inventory-related issues, demonstrating proactive approach to addressing challenges
- Capable of adapting to changing work environments and priorities, ensuring smooth operations during periods of growth or transition
- Efficiently maintaining stock levels, organizing products, and ensuring accurate record-keeping.
Education
Bachelor in Secondary Education Major in Technology -
University of Science And Technology of Southern Philippines
Cagayan De Oro, Philippines 06.2006 - 03.2010
Cagayan De Oro National High School
Cagayan De Oro, Philippines 01.2003 - 03.2007
City Central School
Cagayan De Oro, Philippines 01.1997 - 04.2003
Skills
Email Management
Chat Support
Voice Support
Quality ControlTime Management and MultitaskingAdaptability and FlexibilityActive Listening and Attention to Detail
Computer Skills
Problem-solving and Decision-MakingConflict ResolutionExcellent Communication Skills
Call Documentation
Certification
Graphics, Animation, Gaming and Media
TOOLS USED
- GMAIL
- Google Calendar
- Oracle Service Cloud
- Systems Applications and Products
- JIRA,
- Zimbra
- Slack
- Discord
- Zoom
- MS Teams
- Samson
Timeline
Customer Advisor
Concentrix Corp.
08.2019 - 02.2024
Account Expert
Teleperformance
09.2018 - 08.2019
Inventory Assistant
Star Appliance Center Inc.
05.2010 - 01.2018
Bachelor in Secondary Education Major in Technology -
University of Science And Technology of Southern Philippines
06.2006 - 03.2010
Cagayan De Oro National High School
01.2003 - 03.2007
City Central School
01.1997 - 04.2003