Geraldine Sales
Operations Manager
Noveleta, Province Of Cavite
Summary
Operations Manager at Ctec Press International Corporation, skilled in operations management and team leadership. Achieved significant productivity gains through strategic planning and process improvements, enhancing customer satisfaction and compliance. Fostered high-performing teams, driving operational excellence and reducing lead times while ensuring health and safety standards.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
Work History
Operations Manager
Ctec Press International Corporation
01.2007 - 01.2025
- Established standard operating procedures that enhanced employee performance.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Reduced lead times through careful planning.
Education
No Degree -
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines 04.2001 -
Skills
Operations management
Business analysis
Process improvement strategies
Client relations
Operations monitoring
Health and safety compliance
Customer relationship management
Team leadership
Project planning and development
Work flow planning
Certification
BOSH
Playing volleyball
WAS A PLAYER FROM ELEMENTARY UP TO THE PRESENT
Timeline
Operations Manager
Ctec Press International Corporation
01.2007 - 01.2025
No Degree -
Polytechnic University of The Philippines
04.2001 -