Geraldine G. Reyes

• Answered telephone calls to offer office information, answer questions, and direct calls.
• Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
• Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
• Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
• Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
• Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines.

• Prevented errors in billing processes through careful verification of procedure codes against patients'' documented treatments.
• Upheld stringent standards of cleanliness within the file room to maintain an organized workspace conducive to efficient file retrieval.
• Ensured timely release of medical information by verifying authorization forms before sharing personal health records with authorized parties.
• Simplified access to archived records for authorized personnel using a color-coded labeling system that streamlined storage and retrieval processes.
• Reduced lost or misplaced files by implementing a detailed tracking system for all medical documents.
• Collaborated with physicians and healthcare staff to locate and retrieve requested medical records promptly.
• Supported the clinical team by providing necessary documentation for patient care coordination, including preparing referral forms and test requisitions.
• Enhanced office efficiency by processing and filing incoming medical records in a timely manner.
• Maintained patient records systems by archiving, scaning and indexing important documents and files.
• Supported medical staff by finalizing next days schedule and creating accurate medical encounters for billing purposes.
• Maintained patient records in compliance with security regulations.
• Input data into computer programs and filing systems.
• Tracked and monitored requests for medical records release.

Managed, compiled and submitted complete OR/surgical booking packages and scheduled patients for Surgery utilizing his OR allocations for 3 Hospitals including handling substitutions for last minute cancellations that left no OR time unused.

Organized his annual out of town clinics quarterly, coordinated with staffs of different clinics, compiled forms, records, results for patients scheduled and updated accuracy of patients demographics for billing.

Confirmed different medical coverage prior to appointments including but not limited to scheduling medical legal requests.

Was in charged of training & hiring personnel in transitioning our office to Electronic Medical Records.