Geraldine Gorosin
Trece Martires City, Province Of Cavite
Summary
Dynamic Casino Host with a proven track record at Magsaysay Maritime Corporation, excelling in guest relations and loyalty programs. Expert in event planning and sales proficiency, I fostered personalized connections that significantly enhanced customer satisfaction. Adept at multitasking and active listening, I consistently achieved sales targets while delivering exceptional service to VIP players.
Professional hospitality expert with proven track record in guest relationship management, conflict resolution, and high-stakes customer service. Adept at fostering team collaboration and maintaining flexibility to meet evolving needs, ensuring seamless operations. Skilled in VIP service, event coordination, and leveraging communication to exceed guest expectations. Recognized for reliability and achieving targeted outcomes in fast-paced environment.
Overview
22
22
years of professional experience
Work History
Casino Host
Magsaysay Maritime Corporation
05.2017 - 10.2024
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
- Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Consistently achieved sales targets by utilizing strong interpersonal skills to upsell casino services and events to potential players.
- Coordinated exclusive events and promotions for loyal patrons, ensuring a memorable and enjoyable experience.
Casino Table Games Dealer
Magsaysay Maritime Corporation
02.2015 - 04.2017
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
Casino Table Games Dealer
Travellers International Hotel Group
01.2011 - 10.2014
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Maintained strong communication with pit bosses regarding any suspicious activities or potential security threats observed on the casino floor.
- Continuously improved skills through ongoing training courses on new table games and industry best practices for dealers.
Info Clerk
Robinsons Supermarket
01.2008 - 05.2009
- Managed high-volume call traffic, prioritizing and routing calls as necessary for optimal customer service.
- Supported colleagues during busy periods by stepping in when needed without compromising own duties.
- Exhibited strong multitasking abilities, allowing simultaneous responses to multiple inquiries from various channels, including phone calls and in-person interactions.
- Utilized excellent communication skills to effectively relay information to diverse groups of visitors.
- Handled escalated situations calmly and professionally, resolving guest concerns promptly and efficiently.
Warehouse Worker
Mitsuba Manufacturing Philippines Corporation
11.2004 - 05.2005
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted light materials
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Sales Clerk
Mercantile Stores Group
07.2002 - 12.2002
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Education
Vocational Course (Medical Transcription) - Medical Transcription
St Dominic College of Arts & Sciences
Bacoor, Province Of Cavite, Philippines04-2007
Diploma in Computer Studies - Information Technology
STI College
Dasmarinas, Province Of Cavite, Philippines04-2006
Skills
- Customer service
- Patience and empathy
- Event planning experience
- Detail-oriented
- Loyalty programs
- Guest relations
- Sales proficiency
- Promotional strategies
- Multitasking Abilities
- Active listening
Accomplishments
- I have been tasked few times to host a VIP Group of up to over 100 Casino VIP members.
- Achieved over of the targeted budget from the group hosted.
Timeline
Casino Host
Magsaysay Maritime Corporation
05.2017 - 10.2024
Casino Table Games Dealer
Magsaysay Maritime Corporation
02.2015 - 04.2017
Casino Table Games Dealer
Travellers International Hotel Group
01.2011 - 10.2014
Info Clerk
Robinsons Supermarket
01.2008 - 05.2009
Warehouse Worker
Mitsuba Manufacturing Philippines Corporation
11.2004 - 05.2005
Sales Clerk
Mercantile Stores Group
07.2002 - 12.2002
Vocational Course (Medical Transcription) - Medical Transcription
St Dominic College of Arts & Sciences
Diploma in Computer Studies - Information Technology
STI College
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