Geraldine Garino
Customer Service Representative
Bacoor
Summary
Adept at remote work environments, with a proven track record of delivering exceptional customer service and English language training over 7 years. Strong skills in communication, problem-solving, and multitasking. Notable achievements include consistently surpassing performance targets and nurturing positive client relationships, and proven track record of enhancing customer satisfaction and delivering high-quality training to individuals from various backgrounds.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix (United Airlines)
02.2016 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns related to ticketing, baggage, and flight schedules promptly.
- Provided support to customers with special needs, ensuring their comfort and safety.
- Contributed to overall positive experience of passengers through attentive service.
- Awarded as CSAT Top 1 Performer
English Second Language Senior Teacher
51Talk
11.2018 - 04.2020
- Developed engaging lessons tailored to diverse learning styles, inspiring student participation and growth
- Enhanced students' English language proficiency across speaking, listening, reading, and writing skills
- Adapted teaching strategies to foster inclusivity, building students' confidence and fluency while preparing them for academic and professional success
- Promoted to Senior Teacher role for excellence in teaching and dedication to student success.
Business English Trainer/Assessor
Bizmates Philippines, Inc.
04.2020 - Current
- Delivers tailored training in English communication, leadership, and business practices, guiding professionals in effective communication with foreign partners and colleagues
- Empowers professionals to thrive in global business settings, fostering cross-cultural understanding and collaboration among students
- Enhances students' English communication skills, contributing to their professional advancement and development as confident and competent communicators
- CF Score: 4.67/5
- Entrusted with a variety of pivotal projects, including roles as Quality Assurance Specialist, Workshop Facilitator, and English Test Evaluator, reflecting versatility, expertise, and dedication to excellence.
Quality Assurance Specialist
Bizmates Philippines, Inc.
06.2021 - 11.2023
- Facilitated demonstration lessons for aspiring business English trainers and provided mentorship to new hires
- Ensured adherence to teaching methodologies while documenting quality assurance activities
- Maintained high-quality training standards, leading to improved trainer performance
- Supported recruitment by identifying and hiring top talent, and enhancing training effectiveness through systematic evaluation and feedback
- Received recognition for excellence in training and mentorship.
Workshop Facilitator
Bizmates Philippines, Inc.
07.2022 - Current
- Conducts workshops for corporate clients, simulating global business scenarios to foster collaboration and enhance English communication skills.
- Provides constructive feedback to participants, helping them develop assertiveness and communication skills.
- Improves participants' English communication and presentation skills, fostering a collaborative learning environment conducive to skill development.
- Prepares participants to be globally competitive in the workplace through targeted training and skill enhancement.
- Acknowledged for exceptional workshop facilitation and participant engagement with CF: 4.53/5
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
Manila 04.2001 -
Skills
Customer Service
English Language Training
English Communication
Problem-Solving
Multitasking
Quality Assurance
Troubleshooting
Cross-cultural Understanding
Collaboration
Adaptability
Attention to detail
Timeline
Workshop Facilitator
Bizmates Philippines, Inc.
07.2022 - Current
Quality Assurance Specialist
Bizmates Philippines, Inc.
06.2021 - 11.2023
Business English Trainer/Assessor
Bizmates Philippines, Inc.
04.2020 - Current
English Second Language Senior Teacher
51Talk
11.2018 - 04.2020
Customer Service Representative
Concentrix (United Airlines)
02.2016 - 10.2017
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
04.2001 -