Summary
Overview
Work History
Education
Skills
Personal Information
Contacts
Timeline
Generic
Geraldine Diano Gumapit

Geraldine Diano Gumapit

Antipolo City

Summary

Results-driven marketing professional bringing valuable expertise in creating and implementing lead generation strategies that drive business growth. Proven track record of successful collaboration with sales teams to achieve common goals. Reliable and adaptableknown for deep understanding of market trends and customer behavior.


Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.

Overview

9
9
years of professional experience

Work History

Lead Generation Specialist/Manager of Operations

Polar Bear Holdings
06.2022 - 02.2025
  • Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.

Senior Call Center Representative

Teleperformance
04.2016 - 02.2025
  • Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.

Education

Bachelor of Secondary Education - English

University of Manila
546 Delos Santos St, 403, Manila, 1008 Metro Manil
10.2006

Skills

  • Leadership skills
  • Creative thinking
  • Effective time management
  • Ability to work under pressure
  • Sales expertise
  • Customer relations
  • Critical thinking
  • Verbal and written communication
  • Call center customer service
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Call control

Personal Information

Nationality: Filipino

Contacts

gumapitgera@gmail.com, 09121286684

Timeline

Lead Generation Specialist/Manager of Operations

Polar Bear Holdings
06.2022 - 02.2025

Senior Call Center Representative

Teleperformance
04.2016 - 02.2025

Bachelor of Secondary Education - English

University of Manila
Geraldine Diano Gumapit