GERALDINE DOSDOS
DAI Post
Cebu City, Province Of Cebu
1
Language
11
years of professional experience
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Representative
2 Years 2 Months- Handled customer inquiries regarding parcel and shipment status, providing accurate and timely updates.
- Assisted with customs clearance processes by coordinating shipment requirements with the Customs Team.
- Coordinated with Operations Teams to resolve shipment-related concerns and follow up on pending issues.
- Communicated with FMCs and Mail Consolidators regarding shipment inquiries and requirements.
- Managed email and customer communications, ensuring concerns were properly documented and addressed.
- Provided problem-solving and administrative support for shipment-related concerns.
Sales Specialist
1 Year 9 Months- Developed client relationships and promoted finance solutions aligned with customer needs.
- Evaluated applicant profiles and prepared loan recommendations for approval review.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Drafted, finalized and submitted paperwork to complete sales.
Customer Service Representative & Technical Service Representative
1 Year 5 Months- Resolved customer inquiries across phone and email channels with accurate, timely support.
- Explained service options and policies clearly to improve customer understanding and satisfaction.
- Trained new representatives on call handling, documentation standards, and service workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
8 Months- Resolved inbound customer inquiries, delivering accurate account support and issue resolution.
- Documented interactions in the systems, maintaining detailed case histories and follow-up notes.
- De-escalated escalated concerns, preserving professionalism and improving customer satisfaction.
- Guided customers through billing, order, and service questions with clear, compliant communication.
- Maintained call quality standards while balancing speed, accuracy, and empathetic support.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
On-the-Job Trainee
2 Months- Assisted residents with inquiries, service requests, and condominium policy guidance.
- Coordinated maintenance follow-ups with contractors and internal teams.
- Recorded incident reports, complaints, and daily operational updates accurately.
- Monitored administrative files, permits, and resident correspondence for completeness.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Maintained database systems to track and analyze operational data.
Education
Associates - Office Administration
Secondary
Elementary
Skills
Logistics & Shipment Coordination
Customer support
Shipment Tracking
Customs assistance
Operations Coordination
Shipping Inquiries Support
Technical Troubleshooting
Product Recommendation Assistance
Billing support
Data Entry & Record Management
Problem resolution
Multichannel Communication
Languages
English, Tagalog, Visayas
Personal Information
- Date of Birth: 1995-04-30
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Additional Information
Geraldine D. Dosdos
Timeline
Customer Service Representative
DAI Post
07.2024 - 09.2026Read More
Sales Specialist
FLEXI FINANCE ASIA INC
12.2018 - 09.2020Read More
Customer Service Representative & Technical Service Representative
THE RESULTS COMPANY
08.2016 - 01.2018Read More
Customer Service Representative
TELETECH
12.2015 - 08.2016Read More
On-the-Job Trainee
Keppel Center Condominium Corp.
04.2015 - 06.2015Read More
Pardo Elementary School
Elementary
Read More
Pardo Night High School
Secondary
Read More
University of the Visayas
Associates from Office Administration
Read More