Geraldine Carlite
Loreto,Agusan Del Sur,SUR
Summary
Dynamic professional with a proven track record at Pera Prime Corporation, excelling in budget management and customer focus. Achieved a 98% customer satisfaction rate as a Beauty Assistant, leveraging POS systems and team coordination to enhance service delivery and drive repeat business. Committed to fostering positive environments and maximizing operational efficiency.
Overview
7
7
years of professional experience
Work History
Beauty Assistant
Beauty Derm
10.2018 - Current
- Process payments and manage reservations through the Page system
- Achieved a department-wide 98% customer satisfaction rate based on service, delivery times, and facility cleanliness
- Ensure service stations, tables, and seating are clean and well-stocked
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Managed efficient cash register operations.
Store Manager
Pera Prime Corporation
07.2024 - 10.2025
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
Sales Associate
Robinson
11.2023 - 06.2024
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Store Clerk
Nike Factory Store
07.2023 - 04.2024
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Assisted customers by answering questions and fulfilling requests.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Operated POS systems to accurately process customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Assistant Supervisor, Human Resources
PETRON
02.2022 - 07.2022
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Organized company-wide events designed to boost employee morale.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
Accounts Officer
Card Ink
02.2019 - 08.2021
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Generated Loans and insurances reports to identify financial trends and aging accounts in need of attention.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Overhauled process for year-end inventory audits to improve accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Inspected account books and recorded transactions.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input vendor payments and updated accounts to reflect new balances.
Education
Agriculture
AGUSAN DEL SUR STATE COLLEGE OF AGRICULTURE AND TECHNOLOGY
Agusan Del Sur04-2018
Skills
- Budget management
- Customer focus
- Food and beverage service
- POS systems
- Team coordination
Timeline
Store Manager
Pera Prime Corporation
07.2024 - 10.2025
Sales Associate
Robinson
11.2023 - 06.2024
Store Clerk
Nike Factory Store
07.2023 - 04.2024
Assistant Supervisor, Human Resources
PETRON
02.2022 - 07.2022
Accounts Officer
Card Ink
02.2019 - 08.2021
Beauty Assistant
Beauty Derm
10.2018 - Current
Agriculture
AGUSAN DEL SUR STATE COLLEGE OF AGRICULTURE AND TECHNOLOGY