Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geraldine Aviñon

Puerto Princesa City, Province Of Palawan,PLW

Summary

Adept at problem-solving and customer support, I excelled at Sitel as a Call Center Representative, managing high call volumes and significantly enhancing client satisfaction. Skilled in data entry and software systems, I effectively resolved complex issues, demonstrating exceptional customer service and efficiency.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Sitel
Puerto Princesa City, Province Of Palawan
10.2023 - 05.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor of Science - Business Administration And Management

Western Philippines University
Puerto Princesa City
04.2017

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service

Timeline

Call Center Representative

Sitel
10.2023 - 05.2024

Bachelor of Science - Business Administration And Management

Western Philippines University
Geraldine Aviñon