GERALD SON NAVALES
Customer Services Representative
Iloilo City,ILOILO CITY
Summary
Dedicated and customer-focused professional with over 5 years of experience in healthcare customer service. Skilled in-patient coordination, data management, and communication with healthcare providers. Seeking a position where I can utilize my experience to deliver excellent service and contribute to team success.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
WNS Global Services
Iloilo City
06.2023 - 11.2024
- Collaborated with healthcare professionals to coordinate patient care and scheduling.
- Scheduled diagnostic procedures such as MRI, X-ray, ultrasound, and therapy sessions.
- Responded to patient and provider inquiries via email regarding appointment requirements and follow-ups.
- Reviewed and managed patient records in strict compliance with HIPAA guidelines.
Customer Service Representative
Sagility Healthcare
Iloilo City
02.2018 - 01.2023
- Managed inbound and outbound calls addressing healthcare-related concerns to provide effective support.
- Resolved patient billing issues and processed payments for medical equipment rentals to ensure seamless service.
- Worked closely with healthcare professionals to ensure timely and accurate data management.
- Collaborated with healthcare professionals to maintain timely and accurate data management for patient records.
Education
Bachelor of Science - Marine Engineering
University of Iloilo - Phinma
01-2020
Skills
Strong knowledge of HIPAA compliance
Medical scheduling and healthcare systems familiarity
Excellent communication and interpersonal skills
Attention to detail and organizational ability
Appointment scheduling
Patient care coordination
Client communication
Billing assistance
Payment processing
Data management
Healthcare collaboration
Provider inquiries
Confidentiality standards
Medical equipment rentals
Patient inquiry resolution
Patient follow-up
Record accuracy assurance
Data entry
Timeline
Customer Service Representative
WNS Global Services
06.2023 - 11.2024
Customer Service Representative
Sagility Healthcare
02.2018 - 01.2023
Bachelor of Science - Marine Engineering
University of Iloilo - Phinma