Summary
Overview
Work History
Education
Skills
Timeline
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Gerald Sollano

Yati Liloan Cebu

Summary

A QuickBooks Subject Matter Expert with over seven years of hands-on experience in technical support, customer service, and in-depth product expertise. Demonstrating success in mentoring and coaching teams, driving performance, and delivering tailored solutions that meets diverse customer needs. Skilled in collaborating with tier3 support, tech leads to translate complex technical issues into clear, actionable, guidance ensuring optimal client satisfaction, retention, and long- term success.

Overview

7
7
years of professional experience

Work History

Subject Matter Expert

Concentrix
02.2019 - Current
  • Providing targeted coaching for experts to help them identify key areas of improvement within the product, and guiding them towards the appropriate programs or tools needed to enhance their performance and access.
  • Provide Expert guidance offering insights and solutions based on specialized knowledge in particular domain such as; creating INV and payment integration.
  • Lead learning sessions by educating experts and team members through learning courses and manual replication.


Education

Bachelor of Science - Industrial Technology Major in Computer

Cebu Technological University
Sabang Danao City Cebu
03-2019

Skills

  • Proficient in MS Word, Excel, Power Point, and assembling PC
  • Salesforce, QuickBase, Amazon, Case 360, Oii, PSP
  • QuickBooks Desktop Software (Pro, Premier, Enterprise
  • QuickBooks Desktop Payroll (Basic, Enhanced, Assisted)
  • Skilled in Payment Integration
  • Facilitation

Timeline

Subject Matter Expert

Concentrix
02.2019 - Current

Bachelor of Science - Industrial Technology Major in Computer

Cebu Technological University

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Gerald Sollano