Gerald Salceda
Teammate
Las Pinas, Metro Manila
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Customer Service Agent II
Sykes Asia Inc
04.2014 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Aegis People Support
08.2011 - 01.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Nursing
University of Perpetual Help System DALTA
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Call control
Decision-making
Problem resolution
Task prioritization
Call center experience
Certification
Team Leader Preparatory Academy Graduate
Timeline
Team Leader Preparatory Academy Graduate
06-2024
Customer Service Agent II
Sykes Asia Inc
04.2014 - 09.2020
Customer Service Representative
Aegis People Support
08.2011 - 01.2014
Bachelor of Science - Nursing
University of Perpetual Help System DALTA
04.2001 -
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