GERALD GUBAT
Benefit Insurance Specialist
41 Macopa St., Brgy. Katuparan,Taguig City
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
Work History
Benefit Insurance Specialist
Ascendion (Collabera Digital)
08.2024 - 02.2025
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
- Maintained high standards of customer service by building relationships with clients.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
Senior Process Executive
COGNIZANT PHILIPPINES
01.2020 - 05.2024
- Provide information about eligibility, appointment & prior authorization
- Verified claims / bills
- Processed reconsideration / appeal if needed
Health Management Associate Voice & Non-Voice
ACCENTURE
03.2017 - 12.2019
- Maintain & Secure PHI
- Check & Review health insurance
- Process pre-certification of the member for admission
- Approved requests as based per guidelines
- (case to case basis)
Technical Support Representative
CONCENTRIX
03.2015 - 01.2017
- Troubleshoot issues for broadband, phone and TV
- Help customers to activate/program devices
- Process port in requests
Inbound Technical Support
RESULTS MANILA INC
03.2013 - 03.2015
- Handled different LOBs (AYS, VM USA, Mobile Broadband, Dealer Support & Sprint Account)
- Assist customers to activate/program for phone issues
- Troubleshoot broadband concerns
- Process port in requests
Outbound Call Center Representative
UCONNECTS
12.2012 - 01.2013
- Process and update clients on their business listings
- Responsible for renewal and cancellation of accounts
- Target sales quota for compliance and productivity
Admin Staff
BDO LEASING AND FINANCE INC
06.2011 - 11.2012
- Company Overview: QUALI CENTRUM HUMAN RESOURCES MANAGEMENT CORPORATION
- Bank Reconciliation
- Data entry of BIR Tax 2307
- Downloading/Extracting of files for month end
- QUALI CENTRUM HUMAN RESOURCES MANAGEMENT CORPORATION
Sales Center Accounting Clerk - Calamba Branch
ORO OXYGEN CORPORATION
07.2010 - 02.2011
- Monitoring of Post Dated Checks and accounts receivables
- Post transaction in the database/system
- Generate daily reports and month end reports
- Follow up collections
PCOS Technician
PLACEWELL INTERNATIONAL SERVICES CORPORATION
05.2010
- Assisted voters during the elections
- Responsible for technical problems
Education
BS - Computer Science
Sorsogon State College Bulan Campus
03.2006 - 03.2010
High School - undefined
Bulan National High School
03.2002 - 03.2006
Elementary - undefined
Bulan North Central School - A
03.1996 - 03.2002
Skills
Internet Savvy
MS Applications
Customer service
Problem-solving
Deadline oriented
Personal Information
- Place of Birth: Bulan, Sorsogon
- Date of Birth: 07/15/89
- Nationality: Filipino
Timeline
Benefit Insurance Specialist
Ascendion (Collabera Digital)
08.2024 - 02.2025
Senior Process Executive
COGNIZANT PHILIPPINES
01.2020 - 05.2024
Health Management Associate Voice & Non-Voice
ACCENTURE
03.2017 - 12.2019
Technical Support Representative
CONCENTRIX
03.2015 - 01.2017
Inbound Technical Support
RESULTS MANILA INC
03.2013 - 03.2015
Outbound Call Center Representative
UCONNECTS
12.2012 - 01.2013
Admin Staff
BDO LEASING AND FINANCE INC
06.2011 - 11.2012
Sales Center Accounting Clerk - Calamba Branch
ORO OXYGEN CORPORATION
07.2010 - 02.2011
PCOS Technician
PLACEWELL INTERNATIONAL SERVICES CORPORATION
05.2010
BS - Computer Science
Sorsogon State College Bulan Campus
03.2006 - 03.2010
High School - undefined
Bulan National High School
03.2002 - 03.2006
Elementary - undefined
Bulan North Central School - A
03.1996 - 03.2002
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