Gerald Delusa
Cavite City, Province Of Cavite
Summary
• Experienced in supporting e-commerce operations, including order processing, product listing, customer service, and inventory coordination.
• Skilled Short-Term Rental Assistant with hands-on experience in guest communication, vendor coordination, calendar management, and property upkeep monitoring.
• Strong background in administrative support, data management, and task organization using tools like Monday.com. Booking Platform, Airbnb, Vrbo , Guesty , Hostfully , Breezeway.
• Known for delivering fast, reliable support with excellent communication skills, attention to detail, and a customer-first approach in both e-commerce and rental management settings.
Overview
5
5
years of professional experience
Work History
Guest Experience Host
Stays You Like
Metro Manila
07.2024 - 07.2025
- Handled daily guest communication across Airbnb, Vrbo, Booking.com, ensuring fast response times and consistent 5-star service.
- Coordinated vendors including cleaners, maintenance teams, and inspectors to ensure on-time turnovers and property readiness.
- Managed admin tasks such as calendar updates, reservation tracking, pricing adjustments, and documentation.
- Prepared and organized reports on occupancy, revenue, and guest satisfaction.
- Monitored property conditions, communicated issues, and coordinated resolutions with service providers.
- Assisted in listing optimization, updating descriptions, photos, and amenities.
- Ensured smooth check-in/check-out processes by sending automated or manual instructions.
Operation Manager
E-commerce Department
Hinatuan
07.2020 - 06.2023
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
Education
TESDA - Technical Education And Skills Development (TVET)
John Bosco
Bislig, Province Of Surigao Del Sur, Philippines 04.2001 -
High School Diploma -
Father Urios Academy
Hinatuan, Province Of Surigao Del Sur, Philippines 04.2001 -
Skills
Operational excellence
Timeline
Guest Experience Host
Stays You Like
07.2024 - 07.2025
Operation Manager
E-commerce Department
07.2020 - 06.2023
TESDA - Technical Education And Skills Development (TVET)
John Bosco
04.2001 -
High School Diploma -
Father Urios Academy
04.2001 -