Geradelle Par

Held multiple roles across HR, data management, and training functions. Key responsibilities are categorized below by functional area:

Recruitment and Onboarding

• Prepare, review, and distribute employment contracts to new hires, ensuring compliance with company policies
• Assist with new hire onboarding by collecting signed contracts, scheduling HR orientation, and notifying relevant departments of start dates to ensure a seamless onboarding process
• Facilitate applicant scheduling, conduct initial screenings, and coordinate panel interviews as part of the recruitment process
• Ensure all new hires have submitted primary requirements and are cleared under OIG (Office of the Inspector General) and GSA (General Services Administration) databases
• Work closely with the Recruitment team to stay updated on new hires and ensure timely processing of employment paperwork and onboarding

Employee Records & Compliance

• Send memos, notices, and compliance documents to employees, maintaining detailed communication records and following up to ensure timely resolution
• Collaborate with the Compliance Department to track employee completion of required documents and ensure accurate record-keeping in digital format
• Review compliance memos and coordinate with the LRC team to ensure timely uploading of documents to LMS course modules

HRIS, Data Management & Documentation

• Maintain and update HRIS and employee databases; manage data entry, conduct audits, and ensure accuracy of all HR records
• Assist in project management of HRIS rollout by coordinating timelines and deliverables across teams
• Track and manage HR document movement for organized collection and filing
• Ensure efficient use and control of HR data while maintaining its integrity
• Build reports, charts, and perform descriptive data analysis; identify data issues and report them for resolution

Cross-Department Coordination

• Coordinate with Account Managers, Team Leads, and Payroll to manage employee leave credits, unsigned memos, compliance with government-mandated contributions, and other admin tasks such as tracker updates and document processing
• Work with all departments to ensure employees are correctly assigned to team rosters aligned with current staffing structures
• Collaborate with the CEO and COO as needed to provide project management updates and reports
• Assist the Sales Department with pre-departure requirements, ensuring completion of all necessary documents and trackers

System Migration

• Managed the transfer of client data from SugarCRM to SuiteCRM, ensuring accuracy and consistency throughout the migration process

Training and Development

• Delivered group training sessions focused on soft skills, with an emphasis on effective communication and improving pronunciation
• Designed and developed training materials, visual aids tailored to employee development needs
• Created structured training outlines based on identified gaps and departmental objectives
• Led, coached, and supported staff during training sessions, ensuring understanding and participation
• Handled administrative tasks related to training programs, including attendance tracking, feedback collection, and documentation of completion

Operations & Administrative Oversight

• Monitored and reviewed various operational reports, including Sales Reports, Hiring Logs, Cash Liquidations, Trainee Enrollment Reports, Inventory Logs, and Marketing Reports to guide business decisions and ensure operational efficiency
• Supervised day-to-day operations and staff performance, addressing concerns, ensuring task completion, and maintaining workflow continuity
• Processed payroll with accuracy and timeliness, verifying timekeeping records and coordinating with accounting as needed
• Submitted proposals and event plans, managing budgets and coordinating with internal teams or external vendors to execute successful initiatives

Recruitment & Talent Acquisition

• Crafted and posted job advertisements specifically for TESDA scholarship-based call center training programs, clearly outlining role expectations and scholarship details to attract qualified trainees
• Organized and screened resumes and applications, maintaining a structured database for easy tracking
• Scheduled and conducted interviews for TESDA scholarship applicants, evaluating their potential as call center trainees

Training and Development

• Delivered structured training sessions, ranging from 4 to 8 hours, focused on enhancing skills required for job performance
• Monitored the development of trainees and designed interventions to improve the quality and effectiveness of training
• Developed training materials and upgraded program content based on evolving trainee needs and performance gaps
• Maintained detailed records of training activities, feedback, and evaluations to measure effectiveness and support continuous improvement

Business Development and Strategic Initiatives

• Built and maintained relationships with partners, stakeholders, and prospective clients to support business growth
• Contributed to the development of marketing strategies and promotional activities to drive awareness and enrollment
• Collaborated with the management team to design and implement initiatives aimed at expanding the organization’s services and reach

• Verified customer information by cross-checking details for accuracy and completeness, ensuring all necessary data was properly documented
• Entered customer information into internal systems to support accurate record-keeping and provide additional context for future interactions
• Handled inbound and outbound inquiries, addressing customer questions and concerns regarding partner organizations and fundraising initiatives
• Maintained a courteous and professional tone to ensure a positive customer experience and build trust in the organization's mission

• Assisted customers in troubleshooting internet connectivity issues, guiding them through step-by-step solutions to restore stable service
• Diagnosed common technical problems remotely and provided clear, actionable instructions tailored to each customer's technical proficiency
• Created and submitted service tickets for technician dispatch in cases involving complex wiring or line issues that required on-site support
• Advised customers on internet plan upgrades and additional services to enhance their connection experience, contributing to upselling targets
• Maintained accurate logs of customer interactions, ensuring proper documentation for follow-ups and service history tracking
• Transferred customers to the appropriate department or specialist when inquiries required further technical expertise or account-specific assistance