Georgie T. Cecilio
Costumer Service Consultant
Binan
Summary
Detail-oriented Travel Consultant with expertise in crafting customized itineraries and managing bookings to enhance client satisfaction. Collaborative team member skilled in adapting to client needs and solving problems efficiently. Committed to staying updated on travel trends and regulations to deliver exceptional service.
Overview
3
3
Certifications
8
8
years of professional experience
Work History
Costumer Service Consultant
Lufthansa
05.2024 - 06.2026
- Managed end-to-end flight reservations using Amadeus GDS, including bookings, ticketing, exchanges, reissues, and refunds.
- Handled multi-city and international itineraries while ensuring accuracy of traveler details, fare rules, and airline requirements.
- Resolved booking, schedule change, and ticketing concerns through professional communication with travelers, clients, airlines, and vendors.
- Maintained accurate booking records, traveler profiles, reports, and shift handover documentation for smooth travel operations.
Reservation Specialist (CSR) Car Rental
CONCENTRIX
02.2019 - 05.2024
- Assisted 80–100 customers daily with inquiries, reservations, vehicle selection, and rental concerns.
- Managed the rental process, including customer verification, driver’s license validation, profile creation, and documentation.
- Maintained accurate rental records and customer information in the system.
- Explained rental policies, insurance requirements, age restrictions, and local/state compliance guidelines.
- Coordinated with branch representatives, roadside assistance, and administrative staff to ensure smooth operations and positive customer experience.
Customer Service Representative (CSR) DoorDash
TTEC
08.2018 - 01.2019
- Supported customers through calls, email, and live chat for order updates, modifications, and delivery concerns.
- Verified order accuracy and assisted Dashers with application and pay-related issues.
- Resolved customer, restaurant, and delivery concerns professionally to maintain quality service.
Education
Diploma - Computer Engineering Technology
Polytechnic University of the Philippines
Biñan City01-2018
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Biñan Secondary School of Applied Academics
Biñan City01-2015
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Timbao Elementary school
Biñan City01-2011
Skills
Amadeus GDS Flight Booking and Reservation Management and similar tools
Airline Ticketing, Reissues, Exchanges, and Refunds
Flight Search, Booking Creation, and Itinerary Modification
Voluntary and Involuntary Ticket Change Processing
Fare Rules Interpretation and Fare Recalculation
Multi-City and International Travel Arrangements
Ticketing Error Troubleshooting and Issue Resolution
Vendor, Airline, and Traveler Coordination
Time-Sensitive Request and Record Management
Independent problem solving
Professional English Communication
Loyalty Program, Seat Preference, and Special Service Request Handling ensuring Customer satisfaction and Client Support
Accomplishments
- Top Agent for Qualifications
- Top Agent in Attendance
- Consistent Star incentive receiver
- Top 3 Agent in Res Ranking (2019)
Certification
Six Sigma White Belt, CSSWB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fare advance Training
04-2026
LH meets LX upskilling
09-2025
Costumer Service Consultant
Lufthansa
05.2024 - 06.2026
Six Sigma White Belt, CSSWB
06-2023
Reservation Specialist (CSR) Car Rental
CONCENTRIX
02.2019 - 05.2024
Customer Service Representative (CSR) DoorDash
TTEC
08.2018 - 01.2019
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Timbao Elementary school
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Biñan Secondary School of Applied Academics
Diploma - Computer Engineering Technology
Polytechnic University of the Philippines
Disclaimer
I hereby declare that the details and information given are complete and true to the best of my knowledge.