Georgia Teresa Vitug
CSR
Floridablanca, Province of Pampanga
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at TaskUs and Concentrix. Skilled in active listening and call management, I excel in resolving complex technical issues and customer complaints, achieving significant improvements in user experience and repeat business. Expert in customer service and negotiation, driving successful outcomes in high-stress situations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TaskUs
Angeles, Pampanga
01.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Concentrix
02.2020 - 10.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Collections Agent
IQor SM Clark
05.2018 - 05.2019
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
Bachelor of Science - Pharmacy
Philippine Rehabilitation Institute
Guagua, Province Of Pampanga, Philippines 04.2001 -
High School Diploma -
Children of Fatima School Inc.
Mabalacat, Province Of Pampanga, Philippines 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Timeline
Customer Service Representative
TaskUs
01.2022 - 11.2024
Technical Support Representative
Concentrix
02.2020 - 10.2021
Collections Agent
IQor SM Clark
05.2018 - 05.2019
Bachelor of Science - Pharmacy
Philippine Rehabilitation Institute
04.2001 -
High School Diploma -
Children of Fatima School Inc.
04.2001 -
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