Georgia Andrea Alcala
Compass Experience Labs Philippines Inc.
13
years of professional experience
Customer-focused professional skilled in resolving issues and enhancing client relationships. Maintains high customer satisfaction and loyalty through effective communication and empathy. Strong analytical and teamwork skills enable quick adaptation to new environments. Committed to contributing to team success and pursuing continuous learning.
Work History
Customer Service Associate
5 Months- Collaborated with clients to understand their specific lawn care needs and preferences, tailoring our services accordingly.
- Implemented sustainable practices in lawn care, promoting environmentally responsible approaches within the industry.
- Assisted in meal preparation and assembly, adhering to established recipes and portion guidelines.
- Coordinated food service operations to ensure timely delivery and quality standards.
Freelancer
1 Month- Collaborated with clients to understand their needs, providing personalized recommendations and support.
- Designed custom floral arrangements to meet client specifications and enhance aesthetic appeal.
- Streamlined order fulfillment processes to improve efficiency and customer satisfaction rates.
WEC Credit Analyst / 1800Flowers / F9 Travel Agent
2 Years 6 Months- Coordinated flight schedules and passenger services, ensuring timely departures and arrivals.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Developed collection strategies to minimize overdue accounts and improve recovery rates.
- Collaborated with cross-functional teams to resolve billing disputes and enhance customer satisfaction.
Globe Business Care / Expedia Travel Agent
5 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Designed customized travel itineraries based on client preferences and budget constraints.
- Researched and negotiated competitive pricing with hotels, airlines, and tour operators to maximize client value.
Retention Specialist
6 Months- Developed retention strategies that increased customer loyalty and reduced churn rates.
- Designed targeted outreach campaigns that re-engaged lapsed customers and improved retention metrics.
- Analyzed customer feedback to identify trends and inform service improvements.
Technical Support Representative
6 Months- Resolved technical issues by delivering targeted support for software and hardware inquiries, enhancing customer satisfaction.
- Resolved technical issues by providing comprehensive support for software and hardware inquiries.
- Diagnosed problems efficiently using troubleshooting techniques across multiple platforms and devices.
Technical Support Associate
3 Months- Resolved technical issues through effective troubleshooting and customer interaction.
- Provided timely support to clients via phone, chat, and email platforms.
- Documented customer interactions in ticketing systems to ensure accurate follow-up.
Customer Service Representative
1 Year 1 Month- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call operations while maintaining quality service standards.
- Trained new staff on customer service protocols and company policies, enhancing team performance.
Customer Service Crew Member (Drivethru)
2 Years- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated menu specials to customers, enhancing promotional initiatives and driving sales opportunities.
- Recommended products based on customer needs, contributing to higher satisfaction levels.
Education
Bachelor of Science - Business Administration
High School Diploma
Skills
Customer service
Ticket management
Data entry
Remote support
Complaint handling
Network troubleshooting
Sales techniques
Customer feedback analysis
Problem-solving
Customer retention strategies
Active listening
Teamwork and collaboration
Multitasking
Travel coordination
Excellent communication
Wireless networking
Timeline
Customer Service Associate
Compass Experience Labs Philippines Inc.
02.2026 - 07.2026Read More
Freelancer
Avas Flowers® Florists
01.2026 - 02.2026Read More
WEC Credit Analyst / 1800Flowers / F9 Travel Agent
IQor Company/RMS Collect Phils Inc.
06.2023 - 12.2025Read More
Globe Business Care / Expedia Travel Agent
Teleperformance
09.2017 - 06.2023Read More
Retention Specialist
Transcom Bacolod
03.2017 - 09.2017Read More
Technical Support Representative
Teletech Bacolod
09.2016 - 03.2017Read More
Technical Support Associate
Convergys, One Sanparq Building, San Antonio Park Square
06.2016 - 09.2016Read More
Customer Service Representative
Panasiatic Solutions
04.2015 - 05.2016Read More
Customer Service Crew Member (Drivethru)
Mcdonald's/Golden Arches Development
04.2013 - 04.2015Read More
University of Negros Occidental - Recoletos
Bachelor of Science from Business Administration
Read More
Bacolod Tay Tung High School
High School Diploma
Read More