GEORGENE BELLEN
Bacacay, Province Of Albay
Summary
To work in a company where I can use my skills and knowledge I’ve learned for organizational and personal growth. And to achieve high rates of consumer satisfaction by interacting with clients/guests for quick resolutions to their problems and to provide them high quality services.
Overview
6
6
years of professional experience
Work History
Food and Beverage Service
Le Parc Hôtel Obernai & Spa
09.2023 - 03.2024
- Enhanced event experiences by providing exceptional food and beverage service to clients.
- Assisted food services manager in maintaining food and beverage costs.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Enhanced guest satisfaction by providing exceptional food and beverage service during events.
- In-charge of maintaining the cleanliness of the restaurant.
Service Associate (Bank Teller & New Accounts)
Rizal Commercial Banking Corporation (RCBC)
09.2021 - 08.2023
- Handled cash and non-cash transactions.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Managed client accounts by updating information and processing transactions accurately.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Sales and Service Associate (Bank Teller & New Accounts)
Asia United Bank Inc.
06.2018 - 07.2020
- Handled cash and non-cash transactions.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Managed client accounts by updating information and processing transactions accurately.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Education
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT -
Mariners’ Polytechnic Colleges Foundation of Legaspi City (Albay) Inc.
Skills
- Food and Beverage Service
- Food and Beverage Handling
- Food and beverage preparation
- Food and beverage experience
On The Job Trainings
La Carmela de Boracay Resort Hotel, 500hours 01/21/2017- Brgy. Balabag, Boracay Island, Malay, Aklan, Philippines
Personal Information
- Age: 26 years old
- Marital Status: Single
- Religion: Roman Catholic
Achievements And Awards
- National Certificate in Food and Beverage Services NCII, 10/18/13
- Proficiency in Tourism Management Award, Mariners’ Polytechnic Colleges Foundation, Legaspi City, 04/07/17
References
- Yoly Encarnacion, Service Manager AUB-Okada branch, 09178118095
- Mark Christian Abraham, Service Officer RCBC Tabaco branch, 09177904893
Training
- Fine Dining Service Experience, Boracay Island, Malay, Aklan, Philippines, 01/05/17
- Trends in Cruise Ship Hospitality and Tourism Arena, Pili, Camarines Sur, 09/03/16
- Updates in Marketing Strategies, Pili, Camarines Sur, 09/03/16
- Innovations in Food and Beverage Services, Pili, Camarines Sur, 09/03/16
- GEOTOURISM: Making the Philippines an Authentic, Sustainable and Creative Destination, Legaspi City, Albay, 02/09/14
- New Food Safety, Sanitation, and Restaurant Layout Seminar, Legaspi City, 03/22/14
- Hotel Familiarization, Legaspi City, 10/04/13
- Personality Development, Legaspi City, 09/09/13
- Peso and U$ Counterfeit Money Detection, 33rd Floor Training Room, Joy-Nostalg Center, 08/10/18
- Signature Verification Seminar, 33rd Floor Training Room, Joy-Nostalg Center, 08/09/18
- Branch Induction Program, 09/01/21
Timeline
Food and Beverage Service
Le Parc Hôtel Obernai & Spa
09.2023 - 03.2024
Service Associate (Bank Teller & New Accounts)
Rizal Commercial Banking Corporation (RCBC)
09.2021 - 08.2023
Sales and Service Associate (Bank Teller & New Accounts)
Asia United Bank Inc.
06.2018 - 07.2020
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT -
Mariners’ Polytechnic Colleges Foundation of Legaspi City (Albay) Inc.
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