Cars
GEORGE C. PASION II
Senior Business Specialist II
Manila,Metro Manila
Summary
Conscientious Senior Specialist with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
8
8
years of professional experience
3
3
Certificates
Work History
Senior Business Banking Specialist II
JPMorgan Chase & Co. N.A
Taguig , Metro Manila
11.2016 - 10.2019
- Eliminated downtime and maximized revenue by providing top project quality control.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed Task to ensure compliance with relevant regulations.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Proprietor
XCLSV Car Detailing and Performance Parts
Baliuag , Bulacan
11.2019 - 11.2020
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and managed relationships with vendors and suppliers.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Grew [Type] business from ground up, including developing business plans, hiring all staff and obtaining initial investments.
Assistant Head Chef
Shorty's
Falkland , United Kingdom
01.2014 - 06.2016
- Exceeded goals through effective task prioritization and great work ethic.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Received and processed stock into inventory management system.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
Customer Service Associate
Results Companies/ Assurance Wireless ( Telco)
Manila , Metro Manila
01.2013 - 08.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Chef De Partie
Seacrest Beach Hotel
North Falmouth , Massachusetts
04.2012 - 11.2012
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Obtained fresh, local ingredients, resulting in lower grocery costs.
- Collaborated with staff members to create meals for large banquets.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Operated all kitchen equipment safely to prevent injuries.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Mentored kitchen staff at all levels to prepare each for demanding roles.
Education
Bachelor of Science - Hospitality Management Major in Culinary Arts
San Sebastian College Recoletos Manila
Metro Manila Interests
Cooking
Travel
Certification
SHATEC Institutes Singapore
Skills
Team Building
Complaint resolution
Inbound and outbound calling
Quality assurance
Customer service
Training development aptitude
Creative problem solving
Service standard compliance
Good listening skills
Problem-solving
Performance improvement
Company quality standards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Proprietor
XCLSV Car Detailing and Performance Parts
11.2019 - 11.2020
Senior Business Banking Specialist II
JPMorgan Chase & Co. N.A
11.2016 - 10.2019
Serv Safe
07-2016
American Hospitality Institute
01-2015
Assistant Head Chef
Shorty's
01.2014 - 06.2016
Customer Service Associate
Results Companies/ Assurance Wireless ( Telco)
01.2013 - 08.2013
Chef De Partie
Seacrest Beach Hotel
04.2012 - 11.2012
SHATEC Institutes Singapore
01-2009
Bachelor of Science - Hospitality Management Major in Culinary Arts
San Sebastian College Recoletos Manila