George Tria
Bacolod,Philippines
Summary
International Consumer Banking Specialist supporting calls and chats for retail banking clients with statement requests, risk mitigation, and account issue resolution. Handles customer inquiries with a focus on secure servicing, accurate documentation, and fast follow-through. Brings direct experience across client support, login recovery, email changes, and fraud detection.
Overview
9
9
years of professional experience
Work History
International Consumer Banking Specialist
JP Morgan Chase & Co.
02.2025 - 11.2025
- Handled daily banking inquiries through calls and chats to ensure client satisfaction.
- Identified and addressed potential risks to maintain compliance and protect client interests.
- Facilitated clients' statement requests to enhance their account management experience.
Client Engagement Specialist
Payward Limited Inc.
05.2021 - 02.2025
- Assisted clients with login username and password recovery to ensure account security and user access.
- Supported clients with email change requests to enhance communication preferences and account security.
- Detect unauthorized logins.
- Assist clients with their login username and password recovery.
- Executed KYC verification activities and documentation in compliance with company policies and regulatory standards to maintain customer integrity.
Fraud Account Specialist
JP Morgan Chase & Co
05.2017 - 04.2021
- Mitigated risks by implementing targeted fraud detection strategies.
- Executed fraud prevention measures to safeguard account integrity.
- Detected and analyzed fraudulent transactions to prevent financial losses.
Education
Bachelor of Science - Management Accounting
La Consolacion College
BacolodSkills
Client relationship management
Technical support
Customer escalation management
Statement request processing
Banking operations
Fraud detection
Risk assessment
Unauthorized login detection
Fraud case review
Dispute investigation
Hobbies and interests
- Dancing
- Love to join running and wellness activities
- Love to travel
Timeline
International Consumer Banking Specialist
JP Morgan Chase & Co.
02.2025 - 11.2025
Client Engagement Specialist
Payward Limited Inc.
05.2021 - 02.2025
Fraud Account Specialist
JP Morgan Chase & Co
05.2017 - 04.2021
Bachelor of Science - Management Accounting
La Consolacion College